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Sales Order Management
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Solution Summary - Sales Order Management
Slingshot’s sales order management module contains best of breed sales order management/CRM functionality that brings reliability, scalability and efficiency to your team. Functional highlights of Slingshot’s sales order management module include (but are not limited to):
- Full Security Control: Through secure internet connectivity, your customers, suppliers, CRM representatives and sales representatives can all have their own tailored user experience within your sales order management system.
- Optimize the Fulfillment Path: Configurable sales order types enable you to define an unlimited number of sequences and events in your electronic workflow approval process.
- Rapid Sales Order Entry: Configure shopping lists to help the power users in your CRM team enter each order quickly. The occasional user can browse screens and product groups.
- Alerts to Customer Fulfillment Issues: Inform you sales order management team to they can keep your customers in the loop (electronically) at every step of the process. Your dashboard will tell you everything else.
Support for Your Call Centre and Self-Service Customers
Slingshot's sales order management module - Sell - supports customer service functions (call center) and self-service customer orders (customer portal). Use the same powerful pricing, promotions, product availability and credit verification tools in both environments and avoid expensive programming.
The customer self service portal requires no training. A sign-in is required allowing us to identify the customer and provide proper pricing, defaults and preferences.
A “power user” interface is provided for customer service representatives (CSR). Rapid entry allows orders to be taken over the phone and automated workflows can be launched to address and monitor reolution of customer questions.
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