Organizations need certified, entry-level desktop support technicians to support the Microsoft Windows Desktop Operating System environment. There are an estimated 100,000 IT desktop support jobs available in the United States. In addition, demand for desktop support technicians is expected to grow more than 90% between now and 2010.

Our desktop support technician training program covers a wide range of topics mapped towards two CompTIA certifications (A+ and Network+) and to the Microsoft Certified Desktop Support Technician (MCDST). The MCDST is the newest certification from the software giant. As its name implies, the MCDST is intended for technical support staff to troubleshoot Microsoft applications and Windows.

This program is offered at our Scarborough, ME campus

 

Program Objective

Graduates of the Desktop Support Technician program are prepared for entry-level employment in a variety of positions including pc repair, desktop support, help desk, and networking. They also demonstrate expertise in the resolution of end user incident requests involving troubleshooting and configuration of hardware, software and network settings. Graduates can communicate effectively, either independently or in a team, to solve problems using computers and computer repair principles.

Certifications

This program prepares students to pass the following industry certifications:

 

• CompTIA A+
• CompTIA Network+
• CompTIA Linux+
• CompTIA Security+
• Microsoft Certified Desktop Support Technician
• Microsoft Certified Professional (MCP)
• Microsoft Certified Systems Administrator (MCSA)
• Microsoft Certified Systems Engineer (MCSE)
• Microsoft Certified Technology Specialist (MCTS)
• Microsoft Certified IT Professional (MCITP:Server)
• Microsoft Certified IT Professional (MCITP:Enterprise)

 

Course Delivery

Everyone learns differently. NTI's exclusive "FLEX-TRAIN" was designed to address each student's individual learning style and rate. Our unique blended learning format was created especially for adult learners, and offers a high degree of flexibility. This innovative and successful approach sets NTI apart from other schools.

Our programs allow you to progress through material with the aid of one-on-one instruction, multimedia software, interactive courseware, and measurement testing. And because our learning model is so flexible, NTI students can match their training schedule to the demands of their personal lives.