Terms & Conditions

Flat Rate/Maintenance Procedures
Maintenance contract and flat rate repair service options cover the costs necessary to repair a piece of equipment to its fully functional state when failure occurs due to normal wear and tear. The equipment will be run through a complete set of diagnostic tests and will be aligned, adjusted, cleaned and calibrated to meet factory specifications. Any parts necessary to return the equipment to its functional state will be repaired or replaced at he discretion of the repair engineer.

Exclusions to Maintenance Agreement
Exclusions to maintenance contract and flat rate repairs include but are not limited to abuse, misuse, neglect, accident or any other damage to equipment. In this event, a Free Estimate for repairs done on a Time and Material Basis will be provided. Several examples of conditions that will not be covered are listed below, however, exceptions are not limited to the below listed scenarios. If you have questions as the likelihood of a unit's condition being covered under a Flat Rate or Maintenance contract, please contact us at (800) 325-5260.

EXAMPLES OF EXCEPTIONS

  • Broken housing
  • Broken display assembly
  • Broken/missing lenses
  • Water/Fire damage
  • Internal PCB damage
  • Damaged scan engines
  • PCB Corrosion
  • Cable Assemblies

Payment terms
Service personnel will not be dispatched without the receipt of a Purchase Order or a valid credit card.

Payment terms are Net 10 days (from invoice date) or payment by credit card (Visa, MasterCard, and American Express).

Note: Service will not be provided if the maintenance agreement has not been paid or if there are past due invoices on the account.

Equipment Changes
Equipment changes to the Agreement must be received no later than 30 days prior to the ending date to avoid erroneous billing.

Cancellation
Winco requires a 30-day written notice of intent to cancel prior to the ending date of the Maintenance Agreement.

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1-800-888-8888

237 Main Dunstable Road
Nashua, NH 03062-1904
tel: 603-888-8888
fax: 603-888-8889
http://www.ID.com
e-mail: info@ID.com

 
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