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EXTENDED
WARRANTY SERVICE AGREEMENT PLAN
PRICING
- All portables
will be priced at 12% of the current retail manufactures price
- All laser handheld
devices will be priced at 10% of current retail manufactures price
- Minimum price
in each category will be $40.00
- Accessories in
either group will be priced the same as the primary tool
- Symbol SPT (1500-1700-1740-2700-2740)
will be priced at 15% of retail and accessories will be priced at
10% of retail
**Power supplies-cables-power
cords-batteries cannot be added to service agreement and will not be
covered.
DEAD
ON ARRIVAL AND EXCHANGE POLICIES
- If an item is
Dead On Arrival (DOA) you MUST NOTIFY US WITHIN 5 WORKING DAYS OF
RECEIPT- any failure notified to us outside of this period will be
classified as an in-use failure and dealt with under the service agreement.
- In the event
an item requires attention within the 5-day working period, please
call for an RETURNED MATERIAL AUTHORIZAION (RMA) number before returning
the product to us. We will do all that we can to resolve the situation
as quickly as possible.
Once issued an RMA
number please remember to do:
- Return the product
in its original packaging and enclosed in an outer container- a re-boxing
fee will be applied if returned any other way.
- The RMA number
must be clearly marked on the outside packaging- items without an
RMA visible WILL BE REJECTED
- The product returned
must have all supplied accessories (cables, manuals, etc)- you will
be charged for any missing items.
The RMA number is
valid for seven working days- after this time it will be cancelled and
any shipment quoting this number will be refused. Items returned to
us without a valid RMA number WILL BE REJECTED. We will do all we can
to process your return within ten working days of receipt.
We reserve the right
to charge for damaged/missing components or for items which are not
in "as new" condition. We may also charge you for labor costs if any
item you return as DOA is found by our service department to be fault-free.
We will do all we
can to help you select the correct product for the application. In the
event that you select a product that is inappropriate, we will make
an exchange for alternative items if (a) the product is returned complete
and in original packaging (b) you notify us of the need to switch the
products within 5 days of shipment from WINCO, (c) the original product
is returned to WINCO, before we re-ship the alternative.
Where the value
of the returned item is higher than the replacement a 10% re-stocking
charge will be added to the invoice for the replacement items. We reserve
the right, in all exchange situations (i.e. Warranty/DOA/Exchange),
to charge a re-boxing fee of 10% if the original packaging is not returned
in resalable condition and to charge for missing cables, stands, manuals,
etc. All other returns outside the DOA period will require a RETURN
MATERIAL AUTHORIZATION (RMA) number. Please call service administration
on 603-888-8888 X246.
WHAT
IS COVERED
Service center restoration
for a product covered under WINCO, service agreement provides repair,
alignment, adjustment, and refurbishment of the product that malfunctions
as a result of manufacturing defect while the product is being used
within its specified operational and environmental parameters.
Highlights
of what WINCO, will cover:
- Repair, Alignment,
Adjustment and Refurbishment to original specifications
- Application loading
- WINCO will reload scanner parameters at the time of repair, ensuring
that the scanner is returned out of the box, ready to use. This eliminates
the need for your customers to scan programming parameters in order
to configure the product for their specific application
- A spare unit
(LOANER) will be provided when we are unable to repair your unit within
10 business days
- Wear items,
such as triggers, keypads and displays will be covered if they are
listed with a serial numbers. Other less critical items with no serial
number will not be covered
- Labor time to
replace wear items will be covered if wear items are serial number
listed
WHAT
IS NOT COVERED
- External plastics
are not covered
- Damage/ Neglect/
Mis-use/ Abuse
- Preventative
Maintenance
- Un-authorized
repair
**Not covered under
the WINCO Service Agreement are circuit board repair caused by physical
damage, operation error, un-authorized alterations, or attempted repair.
Damage caused by lightning or electrical damage and other natural or
man-made disasters.
HOW
TO ORDER
- Customer must
enter into the service agreement no later than 30 days after the date
of original purchase. WINCO, will not offer this plan under any other
circumstances
- Service Agreement
must be ordered through our hardware sales staff. Preferably at the
time of order of hardware data collection products.
- Customers must
have open account terms with WINCO, or pay the service agreement charges
by credit card
- Orders may be
placed by calling 1-800-325-5260.
HOW
TO REQUEST SERVICE
- Contact our service
administrator at 1-800-888-8888X246
- Please have your
model number and serial number of the unit that needs servicing
- You will be
asked a few basic questions about the operation and issues with the
unit
- If the service
administrator discerns that the unit needs to be returned then a RETURN
MATERIAL AUTHORIZATION (RMA) number will be issued. This number must
be on the packaging that is returned to us
- The service administrator
will direct you to ship to our service location, based on the product
type and weight of the product
- Your RMA number
will become your tracking number, to communicate with us moving forward
on this repair request
- Based on your
description of the problem, you may be asked for a purchase order
to cover repairs not covered under the service agreement
- You are responsible
for the freight back to our service center. We will pay the freight
back to you
- You must return
the product in original manufacturer's packaging, if you fail to do
so there will be and extra charge when we return the product to you.
We will not be responsible for damage in transit if original packaging
is not used
SPECIAL
CONSIDERATIONS
- For application
loading (re-load) you must provide to WINCO the parameters and or
programs you have stored on your unit for use to be able to re-load
- LOANER, we will
provide a loaner only when the unit sent to us is not able to be returned
to you with-in 10 Days of receipt at our service facility
- Repairs will
not be processed unless you have paid for the service agreement in
full at the time of your service request
- All repairs will
be done by certified factory trained technicians
- Repairs are
done depot only - NO REPAIRS WILL BE DONE ON-SITE
E-mail
any service questions for same day reply if received by 4PM EST
Or call our Service Department at 1-800-888-8888X246. (IN NH: 603-888-8888.)
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