Business service management is a specific method of monitoring IT services so that its benefits, use and improvisation can be understood from a business perspective. Companies which deal in different business verticals are increasingly turning to customized business service management solutions to ensure that their IT service management is backed by business service management in order to meet customer deadlines and SLA.

CitraTest APM is an ideal business service management solution from Tevron, which enables businesses’ IT department to understand how its investment, its infrastructure and its technology benefit the business. Tevron’s business service management solutions track, monitor, manage and view the investment and operational part of the information technology to make sure that they are in the interest of the business.

Tevron's CitraTest APM is an easy business service management solution through which business managers can quickly analyze the business impact of downtime and IT managers can avoid a deviation in service level agreements. With Tevron's CitraTest APM, organizations can use real-time monitoring feedback to optimize performance. Tevron's CitraTest APM puts critical business applications at the center of everything and helps manage the supporting application infrastructure in order to meet IT, business and end user needs. This business service management solution helps in managing business applications in the right way.

Through Tevron's CitraTest APM the business services delivered by applications can be integrated with the IT services that support the application. Business IT teams can then better understand and map application service dependencies, ensure the application performance and availability, and make changes that are advantageous to the business and end users.
Aberdeen "Best-in-Class companies identified by Aberdeen surveys and interviews were found to be twice as likely as others to manage deployed services proactively. This demonstrates and underscores how solutions such as Tevron's CitraTest APM can help companies to maximize the business value of their IT investments by monitoring application performance proactively and comprehensively."

- Michael Dortch
Senior Analyst, Aberdeen
Author of the recent study "Performance in a Service-Oriented Architecture World."
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