Voice Messaging with a difference

What's it going to take to keep up with the onslaught of information?
In today's ever-faster world we're all faced with the challenge of keeping up. Keeping up with the demands to communicate more effectively. Keeping up with the demand to touch your customers more often. To supply them with the information they want before they even know that they're going to need it. To give them more value than ever before. To keep up with all these demands you need to have a partner who understands. One who has been there before. One who goes beyond the same old voice messaging that you can get just about anywhere. Dictronics is that company. We've been designing and supporting Voice Messaging system that can give you a competitive edge for over 15 years.

When your customers call they want to talk to you. Not to a machine, But what do they really want? They want information and the want it now! They don't want to have to listen to lot's of prompts and they don't want to be on hold. In most companies being that responsive is almost like mission impossible, so they erect barriers to hide behind or they try to slow down the callers. We've all been there! When voice messaging has been strategically implemented it's fast. Faster in fact than trying to go onto someone's web site. Its guaranteed delivery of your message, with the ability to reach someone else within the company on the same call.

Real Applications
Companies that have utilize

d our approach are increasingly utilizing Voice Messaging as a competitive weapon. One that when properly implemented allows their employees to provide information to customers in the most convenient manner. With unique applications like "Mobile Path" that allow you to be reached anytime and anywhere. Applications like "Message Desk" that allows you to convey a personal and unique message to each caller without the need for any time consuming administration. Applications like "Visual Messenger" that let you easily see your voice messages. And, if that isn't enough, you can use our new "Octel Designer" Visual Basic application environment to extend the capabilities of your Voice System to provide seamless linking to just about any data that is on the network.

Unsurpassed up-time
By utilizing telephony grade servers we provide you with the assurance of knowing that your system is always up. There's no need to have to plan for scheduled down time or system maintenance. All Octel Voice Servers are designed to operate 24 hours/day. They use hot pluggable components and messages can be made fully redundant. In fact, on average, we provide 99.995% availability including all routine maintenance. That's reliability that even mainframe computers can't typically match.

Networking
It's routine today for companies of all sizes to utilize a LAN or WAN to exchange information across the organization. It wasn't too long ago however, that this type of exchange was thought of as unnecessary. No Company would think about going without a network today. But many organizations are doing just that with Voice Messaging. They're not truly exchanging information. They're using their messaging system more like a big answering machine. Often leaving the same message for multiple recipients by calling them each individually. Unlike a PC or Laptop Computer the telephone is everywhere. There's nothing to carry and no time consuming boot up process and log in to the network or local Internet Service Provider. By utilizing a network with your Voice Messaging Servers you could send information to almost anyone in the world with a voice mailbox by pushing a few buttons on a phone. We have the experience necessary to easily implement a seamless Voice Messaging network within your organization and the ability to extend that network to your key customers and business partners. Today Octel systems are used to link over 40 Million people across the world.

Seamless PBX Integration
Octel pioneered the concept of voice messaging. Today Octel has integrations to more brands of phone systems than anyone else in the world. This expertise can free your company from the stranglehold of having to replace the messaging system whenever the PBX is replaced. It allows you to build upon your investment. It allows your users to stay with a familiar and easy to use interface. And it allows you to build rich content voice applications that will be of real value to your business and it's customers.

Competitive Pricing
By now your probably thinking I can't afford this type of system, but you'd be wrong. As one of the oldest and largest Value Added Resellers of Octel Messaging Voice Servers in North America, we know how to design a system that will do what you need. It will have the ability to grow with that need, and be within your budget. By taking advantage of Octel's unique Capacity on Demand (C.O.D.) architecture, we can start your system at whatever size is right for today. "C.O.D." will let us grow your system as needed without expensive forklift upgrades. We can even digitally network that system to whatever size your applications may demand.

Service Beyond Compare
As a 45-year-old business were here to stay. We've been around long enough to recognize that every day we need to ask what have we done today for our customers? We have the areas largest Octel support center. We're available every day of the year a full 24 hours/day. Our factory certified staff has the extensive knowledge necessary to answer your needs. All of our systems have the capability of automatically calling our support center when errors are logged by the system's on board diagnostics. This provides us with the ability to pro actively monitor your system, often correcting problems before you become aware of them. In the event of a failure that requires on site intervention, we have a rapid response guarantee designed specifically to have you back to normal within hours, not days. To back up that effort we locally stock an extensive inventory of system spares. We recognize that there's more to support than just being able to fix your system when required. Our knowledgeable trainers will show you and your employees the best ways to take advantage of your Octel Voice Messaging Server.

What's it going to take?

It takes a partner with:

• Experience
• Proven Results
• Deliverable Applications
• Seamless Networking
• Service & Support on a 1:1 basis
• A Focus on the Customer and Their Needs

Dictronics...The Call Processing Professionals