Avaya Communications
The former Enterprise Network and PBX division of Lucent Technologies is formed as a separate company.

Merlin Magix
New release 7.0 with many new capabilities.
Merlin Messaging Release 2.5
Merlin Magix CTI Link

Partner ACS
Addition of DSL connectivity.
Increased capacity

Avaya Telephone Systems
"We make the things that make communications work." You've heard the phrase before. At Dictronics, a Lucent Diamond Dealer, we build upon that great Lucent equipment by providing you with service beyond compare. It's done on a personal 1:1 basis, with a local focus unavailable anywhere else. As a 40+ year-old company we're here to stay. We're committed to your business for the long haul. We're focused on your needs. We're responsive, honest, straightforward, and trustworthy. We always put customers first. We're asking ourselves everyday, what have we done today for our customers?

The Right Communications Systems
What's it going to take to have a communications system that's right for today and right for the future? Dictronics can implement a Lucent phone system that can grow with you. We'll listen to your needs and deliver a solution that fits.

MERLIN MAGIX Communications System
Picture a business environment where all the communications tools you and your employees need are brought together in a single package, allowing you to connect with customers, suppliers, and coworkers more quickly and easily than ever before. A system that would enhance the quality of service you provide to customers and keep them coming back for more. A system that provides an array of options that make communicating convenient and cost effective for everyone who touches your business. You can make that picture a reality. MERLIN MAGIX™ is the two-time winner of Teleconnect Magazine's Editors Choice award. It's the perfect communications system for small companies with big growth plans as well as mid sized companies of all types. The flexibility and growth potential of the system offer you excellent investment protection. MERLIN MAGIX offers many productivity enhancing applications. It can support a wide variety of connection types including multimedia and ISDN. You can link multiple sites via an easy to use and cost effective networking solution that allows users to share voice, high-speed data, and video communications facilities.

PARTNER Advanced Communications System
The PARTNER Advanced Communications System (ACS) is designed to give your business greater flexibility in managing communications needs. The system offers a wide choice of features to help you manage and grow your business with greater efficiency. The system gives you the freedom to select the capabilities you need right now. You can upgrade the system as your needs grow for virtually unlimited communications success. The PARTNER ACS gives you the power to mix and match an array of features from basic telephone capability and messaging options to sophisticated answering and dialing features. All designed to enhance productivity and customer service, cost effectively. Whether your needs are basic or sophisticated, or somewhere in between, the PARTNER family of products is designed to meet your requirements now and in the future.

Service Beyond Compare
We're available every day of the year a full 24 hours/day. Our factory certified staff has the extensive knowledge necessary to answer your needs. In the event of a failure that requires on site intervention, we have a rapid response guarantee designed specifically to have you back to normal within hours, not days. To back up that effort we locally stock an extensive inventory of system spares. We recognize that there's more to support than just being able to fix your system when required. Our knowledgeable team will show you and your employees the best ways to take advantage of your Lucent Communications System.

What's it going to take?

It takes a partner with:

• Experience
• Proven Results
• Deliverable Applications
• Service & Support on a 1:1 basis
• A Focus on the Customer and Their Needs

Dictronics...The Call Processing Professionals