FAQs

Registration FAQs

How do I register for US Courier and Delivery Service WorldTrak™ Online?

Please contact your local customer service office for a log in and password.

How can I get a US Courier and Delivery Service Account Number?

At the present time, we are unable to set up new accounts online. Contact your local customer service office for more information.

Logging In, User ID, and Password FAQs

What if I forgot my Password?

Click on the Forgot Your Password link on the US Courier and Delivery Service WorldTrak Online login screen. Enter your user ID and your registered email address. Once you enter the correct information we will email your password.

How do I change my Password?

Setup takes only a few seconds.

Can I change My US Courier and Delivery Service user ID?

Yes, contact your local customer service office to change your log in name.

Can there be more than one US Courier and Delivery Service WorldTrak Online user per US Courier and Delivery Service Account Number?

Yes. Each user must register with an individual US Courier and Delivery Service WorldTrak Online user ID and password.

How do I change my user information such as account number, address, or phone?

Contact your local customer service office for assistance.

Secure Transaction FAQs

What local information does US Courier and Delivery Service capture and upload?

We capture no data about your configuration or hardware.

Where does the software store my data?

Data resides on US Courier and Delivery Service servers.

How do I prevent ex-employees from using my company's account number?

It is your company's responsibility to entrust the usage of your account number to those individuals you feel will use it properly. US Courier and Delivery Service is not responsible for unauthorized use of account numbers. If you experience any problems in this regard, please contact us to discuss potential solutions.

How do I know that US Courier and Delivery Service protects electronically transferred information about my shipments?

US Courier and Delivery Service draws on electronically acquired information for internal business use only. At no time will we sell or trade your information to anyone. At US Courier and Delivery Service, we are as committed to securing the information about your shipments and protecting your privacy as we are to delivering your packages and envelopes safely and reliably.