Margaret Driscoll is Director of Strategic Ventures
for IBM Mindspan solutions. She has authored many
papers, articles, and columns on e-Learning, as
well as her critically acclaimed book, Web-Based
Training: Using Technology to Design Adult e-Learning
Lederer is the author of more than 3,000 books
and articles about language and humor, including
his Anguished English series. Dr. Lederer's syndicated
column, 'Looking at Language', appears in newspapers
and magazines as divers as The New Yorker,
People, and the National Enquirer.
He appears regularly on 'Weekend All Things Considered'
on National Public Radio.
Clark Aldrich, EVP of Product
Development at SimuLearn, was chosen as one of
three eLearning gurus by Fortune Magazine. Before
co-founding SimuLearn Clark was responsible for
launching and building eLearning programs and
strategies at The Gartner Group. Clark is a frequent
conference speaker, and writes the monthly Industry
Watch column for OnlineLearning magazine. Clark
holds a bachelor's degree in artificial intelligence
and cognitive science from Brown University.
Bernard Aschwanden is an
Adobe Certified Expert in FrameMaker, FrameMaker+SGML,
and Acrobat, as well as Quadralay Certified in
WebWorks Publisher. He has a solid background
in technical documentation, having helped hundreds
of companies implement documentation solutions.
Bernard has also delivered software training and
presentations on publishing tools and technologies
throughout the US, Canada, and Europe.
Dwight Baer is the author
of two technology textbooks: Learn Unix in 15
Days and Building Speech Applications using VoiceXML.
Dwight first delivered VoiceXML classes and wrote
VoiceXML curriculum materials for VoiceGenie Technologies
Inc. in Toronto. He has presented numerous XML
seminars in the past year while also writing technology
news for a bi-weekly technology newsletter. Dwight
is a Microsoft Certified Systems Engineer and
|Ed Donohue, VP of Product Development
for RemoteSite Technologies, is a Macromedia Certified
Cold Fusion Developer and Instructor. Ed is internationally
published in the Cold Fusion Developer's Journal
in the area of web development methodology, and
is a frequent speaker at major international user
conferences, where his sessions have some of the
highest levels of attendance. With over 15 years
of experience in the IT industry, he has both an
extensive background and a special interest in web
Mike Doyle, a Macromedia
Certified Dreamweaver Developer, has been in the
technical communications industry for almost 20
years, including 15 years as the Senior Lecturer
in the UMass-Lowell Technical Communications Program.
Mike has 7 years experience leading the group
within PUBSNET that develops web-based information
(web design by web designers, www.theeditors.com).
He teaches courses on HTML and a variety of web
development tools including Dreamweaver. Mike
is currently writing the book Dreamweaver
MX e-Learning Toolkit: Building Web-Based Training
with CourseBuilder for Wiley Publishing (release
is Spring, 2003).
Donna Dunn is currently responsible
for business development at Adobe Systems for
FrameMaker and Acrobat. She has been involved
in the publishing industry for over 20 years.
She has served both technical roles as an Applications
Engineer and sales roles as an Account Manager
at companies such as Xyvision, Agfa, and Frame
John Garison, a Documentation
Manager at IDe, has almost 30 years experience
as a consultant, writer, manager, teacher, and
conference speaker on software documentation.
For the last eight years, he has worked almost
exclusively on online applications and information
delivery, writing his first HTML-based help system
in 1996. For almost 2 years, John has been using
Dreamweaver to develop HTML-based Help. John holds
a B.A. in English and Philosophy from Tulane University.
Kevin Gibson is an Adobe
Certified Expert in Acrobat, InDesign, Photoshop,
Illustrator, GoLive, and PageMaker. Specializing
in Acrobat and PDF Publishing, Kevin has over
6 years of diverse background in both print and
web publishing. With his background in computer
graphics, Kevin has helped to defined and deliver
workflow and user interface requirements for database
driven web applications.
Susan Holbert has been an
indexing consultant for almost 20 years, having
indexed more than one hundred books and manuals,
ranging from programming textbooks to the autobiography
of Rosalyn Carter. In addition to consulting on
indexing for numerous technology and business
firms, Susan created and delivers two very popular
indexing seminars, and helped design an indexing
software program, wINDEX. Susan received her B.A.
from Wellesley College.
Casey Holt has over 20 years
as a results-driven writer, creative director,
producer, and manager in client, agency and vendor
environments His concepts, copy, and finished
works have helped generate substantial sales volume
for businesses in many categories, including retail,
technology, manufacturing, broadcasting, healthcare,
and entertainment. Casey holds degrees in Communications
and Art from the University of New Hampshire.
Karen Holtzblatt, President
of InContext Enterprises, is a recognized leader
and has coached product teams throughout the industry
in design based on customer data. Her clients
include industry giants such as Microsoft, IBM,
Hewlett Packard, Novell, Agilent, and Nokia. She
is co-author of Contextual Design: A Customer-Centered
Approach to Systems Designs. Karen holds a doctorate
in Applied Psychology from the University of Toronto.
Christy Jackson is an Adobe
Certified Expert in FrameMaker, as well as a practicing
technical writer and accomplished FrameMaker trainer.
Christy has worked in Europe, Canada and the United
States to deliver solutions focused on documentation
and best practices for writers.
Vanessa L.M. Johnson is a
Computer Applications Training Specialist (CATS)
with substantial experience teaching Microsoft
desktop applications to audiences ranging from
end users to computer programmers. Vanessa teaches
the full range of Microsoft desktop applications,
including Microsoft Word, Excel, Powerpoint, and
Dr. Vijay Kanabar has been
teaching at Boston University for nearly eight
years and has been consulting and teaching in
the areas of IT and Project Management for more
than 22 years. Dr. Kanabar is the author of several
books in the areas of IT and Project Management,
and has been recognized with numerous awards for
outstanding teaching and research. Dr. Kanabar
holds graduate degrees in Computer Science from
Florida Tech and a Ph.D. in Information Systems
Ben Kauffman is currently a Senior Technical
Editor at Cadence Design Systems. Before joining
Cadence, Ben worked as a technical and web editor
at Agfa Corporation. His focus has been on developing
minimalist technical information, which has three-fold
benefits: better readability, lower translation
and printing costs, and easier reuse. Before moving
into technical editing, Ben taught writing and
literature for 5 years at Emerson College.
Pamela Kostur is a Senior
Consultant with The Rockley Group, and has more
than 13 years experience developing various types
of user material, including designing and creating
online materials for intranet, internet, and web-based
training. She has presented many workshops and
conference sessions related to writing and information
development. Before joining The Rockley Group,
Pamela was the Communication Manager for SaskTel
Mobility in Regina, Saskatchewan (Canada).
Dr. David Locke has worked
with computer documentation and training since
1983, specializing in online information systems.
He develops online systems and provides consulting
and training for a nationwide client list. David
is certified by eHelp as a Robohelp consultant
and trainer.He presents regularly at local, regional,
and national conferences, and at other computer
Christine Perfetti is a consultant
and usability expert at User Interface Engineering,
and has been a top-rated presenter at CHI 2001
and 2002, the UIE Research Forums, Intranets 2001,
and STC regional conferences. Before joining UIE,
Christine previously worked at Fidelity Investments
as an influential member of their instructional
design team. Christine received her Master’s
degree in Experimental Psychology from Brown University.
Neil Perlin, owner and principal
consultant of Hyper/Word Services, entered technical
writing in 1979, began creating online documentation
in 1985, and is now an internationally recognized
expert in Help and online documentation design
and development. He has been providing online
documentation training for six years, and is a
popular speaker at various conferences.
Joel Sklar is a course developer,
technical trainer, and author specializing in
HTML, XML, and web technologies. He is the author
of three web technology books: Principles of Web
Design, Designing Web Pages with Cascading Style
Sheets, and Designing Web Sites. Joel also teaches
graduate-level instructional design and web technology
courses at Northeastern University, as well as
Neman Syed delivers training
and has written manuals for Visio, Crystal Reports,
the Microsoft Office suite of applications, VBA,
and more. Actively involved in the development
of Visio diagramming solutions, Neman is a dynamic
and entertaining speaker.
Brian Sullivan has more than
a decade in print design, and 7 years in web design.
As the senior designer at web design by web designers Web Design
firm, Brian has designed or led the design in
well over 100 corporate web sites. He serves as
both the creative and tools leader for the company.
Brian teaches at industry events and for organizations
such as Microsoft's Front Page Users Group, and
is a former faculty member of the New England
School of Photography.