PhoneRiderUSB Overview

PhoneRiderUSB offers all the features of PhoneRider ISA with the added value of external attachment via USB. USB is a standard that defines a Plug-and-Play peripheral connection allowing external attachment of devices to PCs without removing the cover. The PC automatically detects the USB device and configures the necessary software. Other features include hot swap, scalability, and external power for added fault tolerance.

The PhoneRider architecture, TAPI compliance, USB form factor and ease of use make it the ideal terminal for the small, remote, and distributed call centers which need voice & data integration at client level to provide conversational interaction with customers.

Transforms Windows based PCs and telephones into telephony terminals for :

• Integrated multi-media telecommunications solutions
• Computer-aided telephone interviewing
• Call logging, call conferencing
• IP-based, distributed & clustered Call Centers
• E-commerce solutions with vocal human interaction
• IP Telephony solutions for both Corporate and Consumers

MediaPhonics' PhoneRider USB ™ is a unique integrator enabling the convergence of telephony over IP, wireless and PSTN at the desktop- and it is fully integrated into Windows based applications and totally transparent to users. The PhoneRiderUSB external telephony terminal provides leading edge voice and call processing features and is offered with drivers for Windows 2000. The board is fully compliant with Microsoft's TAPI standard, which allows for integration with Windows operating systems and applications. Developers can easily integrate PhoneRider with Microsoft applications such as Outlook® without further software development.

In addition to standard unattended features usually found in telephony hardware that support auto attendant, voice mail and interactive voice response applications, PhoneRider offers user-controllable attended features. These features include superior headset and handset management and adaptive echo cancellation, and full duplex play and record - features required for control of Internet calls in the call center environment. PhoneRider is a superior conferencing instrument and an ideal fit in many logging applications such as order confirmation or market research. PhoneRider also provides application integration with unified messaging the desktop. The telephone becomes a peripheral to the PC, it can transmit voice via IP over the computer's modem during an H.323 call, or via PSTN via the traditional telephone line.