Where should I send my artwork?
You can e-mail your artwork to us at: pilgrimart@pilgrim.com.

What format should I use to send artwork?
We support the following software programs:

• Photoshop 6 (and earlier versions) - For bitmap and photo editing
• Adobe Illustrator 9.0 (and earlier versions) - For vector art, illustrations, line art, and logos
• Freehand 9 (and earlier versions) - For vector art, line art, and logos
• Quark Express 4.1 (and earlier versions) Preferred page layout program. For text layout and to layout Photoshop and Illustrator files
• Pagemaker 6.5 (and earlier versions) - For text layout and to layout Photoshop and Illustrator files.

What are some of the most common things missing from a customer's digital file?
Fonts, defining the colors, missing EPS files, hard copies, or linked files are the most common disk problems that we see. Also, we do require a color proof or picture of the finished job when you submit your purchase order.

What is the difference between an EPS file and a TIFF file?
EPS and TIFF are file formats or ways that a file can be saved. EPS is a generic format that allows information to easily be transferred between different programs and from a program to an imagesetter. EPS files cannot be edited, in other words, we could not change the image or change the text, we generally can, however, resize an EPS file. TIFF is a format for a scanned image. It also easily transfers information from one program to another. However, a TIFF file is just a "picture" of the art and is not made up of the individual elements of vector art as in an EPS file.

Why is a proof necessary?
We require you sign and return your proof to us to ensure that you know exactly what your finished order will look like and approve the text, images, size, and placement of everything. It is mandatory that we receive your dated and signed proof before proceeding with production. We will accept a faxed back signed proof for one-color jobs to start production, however the actual proof must be returned before we will commence printing. No phone approvals will be accepted. Once you approve the proof, any and all errors that may have been overlooked are your responsibility. Thus, any further costs incurred after approval will be billed to you.

How long will it take to receive my order?
Once we receive your artwork, we'll send you out a paper proof for your approval. This ensures that you know exactly what you are going to get in the finished product with regards to size, color, and layout. Once you've returned the proof, our express line of products generally ships in 5-10 working days and our standard line generally ships in 12-15 working days. Please note, however, any customized products or large quantity jobs will take longer, so please consult your customer service representative for a scheduled ship date.

Can I customize my product?
Of course you can! We provide stock products to make the production process easier for you and keep costs down. However, Pilgrim has the ability to custom create the perfect product for your needs in almost any size, shape or number of colors.

What do you mean by "four color process"?
"Four Color Process" refers to the printing method that uses four basic colors (cyan, magenta, yellow, and black) to produce a rainbow of colors. This process is ideal for printing color photographs. Please note that we print 4-color process images at 150 line screen. To print in 4-color process, please add $95.00 (V) for proofs.

Do you guarantee PMS color matching?
The Pantone Matching System (PMS) range of colors is created from specific formulas using a CMYK (cyan, magenta, yellow black) base. It was created to print on paper. Since we print on plastic, we cannot guarantee exact matches due to the production process. However, we will attempt to come as close as possible. Ink matches can vary plus or minus one shade. Printing on colored vinyl will cause greater variations from PMS colors than printing on white vinyl. On reorders, ink colors may vary slightly from year to year.

• To match a PMS color the charge is $50.00 (V).
• To match a color swatch the charge is $90.00 (V).
• To match a printed ink color on colored vinyl (i.e. not the standard white vinyl), the charge is $135.00 (V).

Our standard inks for screen-printing or offset printing available at no additional charge are:

• Black PMS 266 Purple PMS 490 Brown
• PMS Process Blue PMS Warm Red PMS 165 Orange
• PMS Reflex Blue PMS Rubine Red PMS 109 Yellow
• PMS 349 Green PMS 185 Red PMS 131 Ochre
• PMS 354 Green PMS 202 Burgundy PMS 321 Teal

Why do I receive more/less product than my original order?
It is an industry standard to ship +/- 10% of an order due to printing requirements. If an exact quantity is required, there will be a 10% surcharge added to the invoice.

If we did not answer your question or if you would like a complete list of our order guidelines and requirements, feel free to write us!