Customer Training from MERA Training

Training & Motivation


Your Customer Satisfaction Experts

MERA’s principals, Sy Mahfuz and Steve Boodakian, have achieved enormous recognition as two of the nation’s most engaging speakers on how to bring excellent service back to your business. Their clients include Nebraska Furniture Mart/Berkshire Hathaway, Crowne Plaza Hotels, MT Dining Group, Building #19, Inc. and numerous industry and trade associations.


Sy MahfuzSy Mahfuz is also owner of Persian Rug Galleries in Nashua, NH. He has been deeply committed to providing exemplary customer service for decades. In 1999, Persian Rug Galleries was named Retailer of the Year by the NH Chamber of Commerce Executives. That same year, Sy was named National Oriental Rug Retailer of the Year. In 2008 Persian Rug Galleries received the Eminence Award from the Nashua Chamber of Commerce; and in 2009 Sy was recognized as Retailer of the Year by the Retail Merchants Association of New Hampshire.



Steve BoodakianSteve Boodakian is past president of Koko Boodakian & Sons in Winchester, MA. For over 35 years he has been committed to providing consumer education and the highest level of customer service. He was voted the National Oriental Rug Retailer of the Year in 2000 and has garnered many other industry accolades. Over his career, he has authored and contributed to articles in many consumer and trade publications including the Boston Globe, Boston Herald, Yankee magazine, Newsweek, the Wall Street Journal and Public Television’s This Old House Magazine.