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CUSTOMER
SUPPORT
| EGS Gauging Customer Support Programs
include: |
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Start-up and Commissioning of new equipment |
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Technical
Services and Support |
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Preventive
Maintenance Support |
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Modular
Replacement Support |
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Product
Support Agreements |
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Emergency
Service Calls |
|
Training |
|
Start-up
and Commissioning of New Equipment |
|
Parts
Management |
|
Results
Program |
| Start-Up
and Commissioning of New Equipment |
EGS Gauging provides a complete service
support team to ensure proper operation of
your system. The Customer Service Engineer
assures proper system operation and the Application
Engineer works with the plant personnel to
achieve full utilization and benefits of the
system.
|
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The
Customer Service Engineer will perform the final
electrical terminations, functional check of system
operation and certification that the installation
is complete. He will also be available to provide
brief training in maintenance orientation. The Application
Engineer will consult with plant personnel to identify
specific tasks which must be accomplished, provide
instruction to obtain data and lay out a logical
time sequence of events desired. The Application
Engineering effort will depend on the system complexity
as described in the proposal. The Application Engineer
often improves the system utilization through follow-up
training long after the original start-up is completed.
| The
Application Engineer will be on-site to accomplish
the following: |
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Certify system functional operation |
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Operator
training – All Shifts |
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User training – System readouts, Reports
and System Support Utilities |
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Product
Calibration and precision check |
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Optimize
control tuning |
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Program
report |
Technical
Services and Support
Call
us anytime and we are there for you! Our Applications
and Technical Services department can help you
with your technical support needs. To increase
our quick response time, we have regionalized
to minimize your down time. Our specialists are
located in the Northeast, Southeast, Northwest,
Southwest and our Billerica office. Your complete
satisfaction is our goal.
Preventative Maintenance
Support
This program is perfect for those who choose to
service their own equipment, but desire regular
preventative maintenance services from EGS Gauging. Some
features can include quick response technical
support, training for one of your technicians
and on-site emergency service within 24 hours
(36 on weekends and holidays).
Modular Replacement Support
This program is designed for those who wish
to replace defective modules at a fixed annual
rate. Quick response technical support and defective
modules shipped to locations within 24 hours of
request, seven days a week.
Product Support Agreements
The EGS Gauging Support Agreement can be tailored to your
needs. It includes a variety of features to choose
from; therefore, we ensure that you get exactly
what you need for the life of your EGS Gauging.
| Some
options include: |
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Guaranteed 24 hour response |
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On-site
response to emergency calls guaranteed within
12 hours of receiving a call on the Billerica
hotline. |
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24-Hour Telephone Support |
| |
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Access
to qualified engineers 24 hours a day, 365
days a year. |
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Unlimited
Emergency visits to site |
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Engineering
time free of charge – all we ask you
to pay is the travel and living costs associated
with the visit. |
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Express
Parts Replacement |
| |
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Standard
parts shipped within 24 hours of order with
a choice of a 15% discount on all parts replacement
or 100% parts replacement with the EGS Gauging Full
Service Parts Replacement. Mid-continent parts
available for added convenience. |
 Training
In order to increase your productivity and efficiency,
we offer certified training courses on each of
our systems. Your success is our success and success
comes from knowledge. Our EGS Gauging Training Programs
are open to serve all our customers whom use our
system.
We strive to serve our customer with the highest
quality and are dedicated to your complete satisfaction.
In order to do this, we offer on-site training
as well as training here in our home office.
To view Training course
descriptions and schedule, please click here.
Results
Program
EGS Gauging is fully committed
to the concept of delivering economic RESULTS
to our customers.
EGS Gauging has crafted a comprehensive
RESULTS PROGRAM to insure the maximum economic
and productivity return on your investment.
The RESULTS PROGRAM covers the following activities
during the commissioning of your system: |
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System Specification and Definition |
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Pre-installation meeting to prepare customer
to receive the system. Prepare Installation
Manual and develop PERT Chart |
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System checkout and final test with process
simulator at factory. |
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Supervise
installation of system, power-up, system checkout
at customer site, sensor calibration |
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Calibration
Training |
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Certification
of system software, hardware and sensors |
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Calibration
Training |
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Operator
Training |
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Control
Tuning |
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Management
Training |
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Process
Modeling |
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Process
Tuning |
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RESULTS
DOCUMENTATION |
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