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CUSTOMER SUPPORT

EGS Gauging Customer Support Programs include:
Start-up and Commissioning of new equipment
Technical Services and Support
Preventive Maintenance Support
Modular Replacement Support
Product Support Agreements
Emergency Service Calls
Training
Start-up and Commissioning of New Equipment
Parts Management
Results Program



Start-Up and Commissioning of New Equipment
EGS Gauging provides a complete service support team to ensure proper operation of your system. The Customer Service Engineer assures proper system operation and the Application Engineer works with the plant personnel to achieve full utilization and benefits of the system.

The Customer Service Engineer will perform the final electrical terminations, functional check of system operation and certification that the installation is complete. He will also be available to provide brief training in maintenance orientation. The Application Engineer will consult with plant personnel to identify specific tasks which must be accomplished, provide instruction to obtain data and lay out a logical time sequence of events desired. The Application Engineering effort will depend on the system complexity as described in the proposal. The Application Engineer often improves the system utilization through follow-up training long after the original start-up is completed.

The Application Engineer will be on-site to accomplish the following:
Certify system functional operation
Operator training – All Shifts
User training – System readouts, Reports and System Support Utilities
Product Calibration and precision check
Optimize control tuning
Program report

Technical Services and Support
Call us anytime and we are there for you! Our Applications and Technical Services department can help you with your technical support needs. To increase our quick response time, we have regionalized to minimize your down time. Our specialists are located in the Northeast, Southeast, Northwest, Southwest and our Billerica office. Your complete satisfaction is our goal.

Preventative Maintenance Support

This program is perfect for those who choose to service their own equipment, but desire regular preventative maintenance services from EGS Gauging. Some features can include quick response technical support, training for one of your technicians and on-site emergency service within 24 hours (36 on weekends and holidays).

Modular Replacement Support

This program is designed for those who wish to replace defective modules at a fixed annual rate. Quick response technical support and defective modules shipped to locations within 24 hours of request, seven days a week.

Product Support Agreements
The EGS Gauging Support Agreement can be tailored to your needs. It includes a variety of features to choose from; therefore, we ensure that you get exactly what you need for the life of your EGS Gauging.

Some options include:
Guaranteed 24 hour response
    On-site response to emergency calls guaranteed within 12 hours of receiving a call on the Billerica hotline.
24-Hour Telephone Support
    Access to qualified engineers 24 hours a day, 365 days a year.
Unlimited Emergency visits to site
    Engineering time free of charge – all we ask you to pay is the travel and living costs associated with the visit.
Express Parts Replacement
    Standard parts shipped within 24 hours of order with a choice of a 15% discount on all parts replacement or 100% parts replacement with the EGS Gauging Full Service Parts Replacement. Mid-continent parts available for added convenience.

Training
In order to increase your productivity and efficiency, we offer certified training courses on each of our systems. Your success is our success and success comes from knowledge. Our EGS Gauging Training Programs are open to serve all our customers whom use our system.

We strive to serve our customer with the highest quality and are dedicated to your complete satisfaction. In order to do this, we offer on-site training as well as training here in our home office.

To view Training course descriptions and schedule, please click here.

Results Program
EGS Gauging is fully committed to the concept of delivering economic RESULTS to our customers.

EGS Gauging has crafted a comprehensive RESULTS PROGRAM to insure the maximum economic and productivity return on your investment.

The RESULTS PROGRAM covers the following activities during the commissioning of your system:
System Specification and Definition

Pre-installation meeting to prepare customer to receive the system. Prepare Installation Manual and develop PERT Chart
System checkout and final test with process simulator at factory.
Supervise installation of system, power-up, system checkout at customer site, sensor calibration
Calibration Training
Certification of system software, hardware and sensors
Calibration Training
Operator Training
Control Tuning
Management Training
Process Modeling
Process Tuning
RESULTS DOCUMENTATION

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EGS Gauging Inc.
900 Middlesex Turnpike
Building 6
Billerica, MA 01821
tel: 1-999-999-9999
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