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 Support
Services
Hammer Technologies offers
a range of support options to meet your individual needs.
Core
Services
The Core Services package
is a combination of maintenance and support services for the Hammer IT,
IP, and LoadBlaster designed to help you maximize your Hammer investment.
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First year Core Services included
with every IT system
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Ninety-day support included
with ISG systems -- support packages available
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Telephone support 7am - 7pm
(Eastern Standard Time) by trained Hammer technicians for hardware and
software issue resolution
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Depot hardware repair for your
Hammer system with two-way paid shipping
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Remote dial-in to your Hammer
system for assistance
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Software bug fixes and patches
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Free software upgrade to new
base feature releases (some features may be chargeable)
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Formal escalation procedure
with management attention
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HammerCare
Extended Maintenance
HammerCare Extended Maintenance
is the best way to make sure both your people and systems stay up-to-date
with the latest Hammer test advances. Keep your test efficiency at peak
with features that include:
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Updates to the latest Hammer-base
software releases
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Hardware maintenance for your
Hammer system
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Free refresher training class
at Hammer facilities for each covered system
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All other Core HammerCare services
extended over your contract period
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7x24 Priority option available
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Contacting
Hammer Support
For
Technical Support:
You can contact
Hammer Technical Support either by phone or email.
Phone - (978) 694-9959
Email - tech_support@ham.com
For
Training or Consulting Services:
To schedule training or
consulting services, contact
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Michael McCarthy,
Professional Services Coordinator
Phone: 978-661-1292
email at michael.mccarthy@ham.com
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