Computer Telephony Testing, IP Telephony, Call Center, and Load Testing from Hammer TechnologiesComputer Telephony Testing, IP Telephony, Call Center, and Load Testing from Hammer Technologies

Computer Telephony Testing, IP Telephony, Call Center, and Load Testing from Hammer Technologies

 

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Put Your Talent to the Test!

With award winning products and a track record of consistent performance, Hammer Technologies is leading the way in Computer Telephony Integration (CTI) application testing.  An entrepreneurial division of Teradyne, we offer you the fast-paced, informal environment of a small company backed by the career and financial stability of an industry leader.  It’s the perfect atmosphere for pushing the limits of technology – and your talent.

Hammers are in use today by developers of computer telephony, advanced switching, and enhanced services systems. The Hammer customer list includes most of the regional Bell Operating companies and long-distance carriers, as well as numerous Fortune 100 companies that use Hammers in call center development and in-service testing.

Apply to: jobs@ham.com

All positions are located in Wilmington, MA unless otherwise specified.

Product Manager

Requisition Number

00-0004437

Identify and analyze new market opportunities and drive requirements into new product specifications.  Drive development of sales tools and collateral, including product presentations, demos, data sheets, web site content, price lists, configuration and packaging tools, white papers.. Define support and service policies and pricing, coordinate with service organization to ensure deliver of “whole product”. Conduct product training with field sales on a regular basis. Engage with sales in VOC (Voice of Customer) initiatives to solidify alignment of product roadmap to forecast/revenue plan. Regularly assess competitive moves and develop timely analysts for distribution to sales team.  Establish and grow relationships with 3rd party test labs and relevant industry consortia.

2-5 years product management experience.  Excellent verbal, written and presentation communication skills.  Familiarity with data and/or telecommunications industry. BSEE/BSCS or equivalent technical experience. 10% domestic and international travel expected.

Product Manager

Requisition Number

00-0004026

Identify market requirements and translate requirements to specifications for new products. Develop business plans that prioritize competing proposals. Identify product applications and develop vertical applications using existing products. Track competitive forces and develop technical, pricing or promotional responses. Create outbound marketing tools and collateral for sales force, channel and partners. Manage the product life cycle from proposal to market introduction. Work closely with other product managers to ensure cohesive product strategy across product lines. Perform primary research on specific datacom/telecom market segments. BSCS, BSEE or equivalent technical experience. 5 years product management experience. Excellent verbal and written communication skills. Familiar with major networking and telephony protocols. 10% domestic and international travel is expected.


Product Manager

Requisition Number

00-0001933

Identify market requirements and translate requirements into specifications for new products. Develop business plans for new market segments and resulting technology/product investments. Identify product applications and develop vertical applications using existing products. Track competitive forces and develop technical, pricing and promotional responses. Create outbound marketing tools and collateral for sales force, channel and partners. Manage the product life cycle from proposal to market introduction. Work closely with other product managers to ensure cohesive product strategy across product lines. Perform primary research on specific datacom/telecom market segments.

Excellent verbal and written communication skills. Familiar with IP as well as other major networking and telephony protocols. Ten percent domestic and international travel expected. Three to five years product management experience, 1 - 3 years focused in the telecommunications industry. BSCS, BSEE or equivalent technical experience.

Field Applications Manager                                                                    

Requisition Number

00-0001169

This individual will be a key member of the North American Voice and Data Sales Team by managing a distributed team of technical pre-sales professionals covering the US and Canada. Will provide technical direction and escalation on product, connectivity and product information to Account Managers and Field Applications Engineers. Will also be capable of dialog with strategic customers, on-site or at trade shows, as well as technical briefings and product demonstrations. Oversee and own customer sales situations involving extended evaluations. Act as the factory-based knowledge leader to support Sales efforts throughout North America and the world. Understanding of telecom and/or datacom equipment including communication protocols.

Requires 5-10 years experience managing pre-sales technical customer support (CTI industry preferred). Exposure to a structured programming language (Pascal, C, BASIC) (Hammer uses Hammer Visual Basic, a Microsoft-compatible version of BASIC scripting). Knowledgeable with Windows NT 4.0 support and troubleshooting. BS or equivalent, Masters preferred.

Director, Customer Service/Professional Services

Requisition Number

00-0004233

Responsible for leading Technical Support and Professional Services organizations. Looking for a change agent with history of developing strategies and programs to met business objectives; work cooperatively with peer organizations to get buy-in and implement programs quickly.  Experience in developing “customer-oriented” programs, as well as experience managing measurable metrics (such as revenue productivity) and customer satisfaction. Responsible for overall post-sales customer satisfaction. Experience in building organizations, managing consulting services, and direct experience with help desks desirable. BS, MS preferred with 5-10 years experience in management of operational groups; at least 3+ years managing managers. Strong integration and communication skills.  Background in the Telecom/Datacom/or Call Center industries highly desirable.

Human Resources Manager

Requisition Number

00-0004232

Provide leadership to Hammer Technologies Human Resource Department. Competence in the full range of HR discipline is required. Specifically, experience in Compensation, Benefits and HRIS. Excellent judgement, communications and leadership skills are necessary. The preferred candidate will have 8+ years of increasing HR responsibility and ideally success working with start-up situations in the software field.  Previous experience with PeopleSoft and Restrac a plus.  BS/BA or equivalent.

Human Resources Representative

Requisition Number

00-0004228

Deliver HR products and services which includes; staffing, compensation, benefits, employee relations, affirmative action and continuous learning.  You will be responsible for HR activities that will help the group meet their strategic business needs.  The ideal candidate will be results oriented, possess a strong generalist background, excellent communication skills, and have the ability to handle multiple projects while working independently with minimal supervision environment, experience in a variety of HR functional areas with a strength in employee relations and staffing, must have strong computer skills. 4-6 years of progressive HR experience in a high tech company. BS/BA or equivalent.  Peoplesoft and Restrac experience a plus.

Sr. Software Engineer                              

Requisition Number

00-0004024

Software technical lead/architect developing our data communications tester product.  Define architectural boundaries and interfaces for new software products.  Work with various teams to develop and communicate APIs/ Write design specifications, perform design and code reviews. MSCS with at least 7 years experience developing software.  VoIP product development background and knowledge of data networking.  Real-time operating system experience.  Great communication skills, self-starter, must be able to start contributing immediately upon arrival.

Software Engineer

Requisition Number

00-0004363

Develop, integrate and debug Contact Center test and monitor products in complex WWW, IVR, and CTI product development environment. Excellent opportunity for QA or Release engineer who desires to transition into software development. Develop new product functionality using Hammer Visual Basic. Create and maintain product build processes for all Contact Center engineering projects. Build and maintain contact center development laboratory.            Perform systems level integration testing with third-party WWW and telephony products. BSEE/CS or equivalent. 2+ years in a networked Windows 95/98/NT applications development environment. Structured programming in at least one of the following languages: C/C++, Visual Basic, Java. Knowledge of SQL a plus. Excellent oral and written communication skills in a software development environment a must.

Software Engineer

Requisition Number

00-0003296

Design and develop code in an embedded system environment for a high performance new platform. Write design specifications, perform design and code reviews. Implement traffic analysis modules. BSCS with at least 5 years experience. Networking background. Experience in protocol development a plus.

Software Engineer

Requisition Number

00-0003295

Design and develop code in an embedded system environment for a high performance new platform. Write design specifications, perform design and code reviews. Implement traffic analysis modules. BSCS with at least 5 years experience. Networking background. Experience in protocol development a plus.

Software Engineer

Requisition Number

00-0003294

Design and develop GUI code. Write design specifications, perform design and code reviews. Implement client modules for analysis of network data. BSCS with at least 5 years experience. 2 years experience in Visual C++, MFC, Win32 platforms. Solid communication and wirting skills, self-starter. Strong coding and design discipline. Networking background a plus.

Software Engineer

Requisition Number

00-0001000

Write product functional and design specifications. Develop, test, and debug C/C++ code on Windows NT. Support Quality Assurance and Technical Support.  C/C++, Windows NT, COM, DCOM. Telephony, VOIP protocols a plus. 3+ years experience. BS in Computer Science or equivalent.

Software Engineer

Requisition Number

00-0001714

Develop software for the Hammer platform. Integrate new HW and SW features into core platform. Write functional specifications and high level designs for new features. Develop and maintain Hammer Visual Basic test scripts. Interact with tech support and QA to resolve problems in a timely fashion.    

Strong C++ programming skills. Windows NT, MSVC++, some working knowledge of COM. Strong programming and programming and problem solving skills. Several years experience in DataComm/Telephony development environment. Excellent oral and written communication skills.

BS/MS CS or EE.

Software Engineer

Requisition Number

00-0001865

Principal engineer to develop the architecture of next generation Hammer Contact Center test and monitoring products. Interface with technical architects from other organizations to develop product integration strategies and designs. Write detailed product functional and design specifications in response to product marketing requirements. Communicate technical product designs to the Hammer Contact Center engineering team and lead their implementation.

Requires 8+ years Windows NT application development in C++/MFC, COM, RMI. Java experience with commercial RDBMS using SQL, ODBC, JDBC. Knowledge of CTI, telephony, and/or WWW technology a plus. Excellent oral and written communication skills. Hands-on project leadership a plus. BSEE/CS or equivalent. MSCS preferred.

Software Engineer – Release Manager – S/W Librarian

Requisition Number

00-0002303

This person will be responsible for managing the software released by our software development groups, for administering ClearCase source control software, and for building and releasing software to Alpha, Beta, and Production. This person will be responsible for writing software when not involved in the software release and build functions.

BSCS with at least 5 years experience in software development, ClearCase administration, and significant responsibility for software builds and release. This person must be well organized and must work well in a small-team environment. Great communication skills, self-starter, must be able to start contributing immediately upon arrival. 

Software QA Engineer                                                                 

Requisition Number

00-0000851

Contribute to the testing of Hammer telephony test equipment and software using both defect detection and defect prevention techniques. Design and write test plans specifications that detail the testing strategy for one or more software components. Execute test procedures and report results according to plan. Configure hardware configurations in preparation of testing. Telephony protocol experience (ISDN, CAS, SS7 and Analog). Knowledge and experience of various testing methodologies, quality industry trends, TQM, CMM, SEI; ASQ membership. PC hardware experience preferred. Good oral and written communication skills. 4-6 years testing experience; computer telephony equipment and/or CTI products testing experience preferred. BS/CS or BS/EE or equivalent.

Software Technical Support

Requisition Number

00-0001716

Fault isolation, identification and resolution within complex telecom signaling and multi-vendor environments. Installation and configuration of  Windows NT PC supporting complex E1, T1, SS7, ISDN, and TCP/IP cards and protocols. Creation/implementation of customer specific test scripting routines written within Hammer Visual Basic. Service motivated team player. Contribute to mission of ever increasing service quality metrics.

Solid working knowledge of Windows NT on IBM compatibles. Voice and data signaling protocols and switch knowledge and experience. Solid Visual Basic, C++ or like language script development, preferably in testing environments. Passport and ability to travel (Primary travel will be in North America) BSCS or equivalent degree.

Software Technical Support

Requisition Number

00-0000191

San Jose, CA

Fault isolation, identification and resolution within complex telecom signaling and multi-vendor environments. Installation and configuration of  Windows NT PC supporting complex E1, T1, SS7, ISDN, and TCP/IP cards and protocols. Creation/implementation of customer specific test scripting routines written within Hammer Visual Basic. Service motivated team player. Contribute to mission of ever increasing service quality metrics.

Solid working knowledge of Windows NT on IBM compatibles. Voice and data signaling protocols and switch knowledge and experience. Solid Visual Basic, C++ or like language script development, preferably in testing environments. Passport and ability to travel (Primary travel will be in North America) BSCS or equivalent degree.

Test Development Engineer

Requisition Number

00-0002304

Responsible for developing diagnostics for a data communications board based on a new processor and several high-speed data communications interface boards. These diagnostics will be used in engineering (for board-level design debug) and manufacturing (production debug).

BSCS or BSEE with at least 3+ years experience. Significant experience designing and delivering diagnostics to engineering/production. Knowledge of PowerPC and RISC processors a plus. Great communication skills, self-starter, must be able to start contributing immediately upon arrival.

Hardware Engineer

Requisition Number

00-0003196

Responsible for delivering existing new platform design to manufacturing, debugging/bring up of boards, design of follow-on boards to new platform, design/identification of processing module boards and design of integrated processing/high speed network/telco cards.

BSEE with at least 5 years experience in hands-one development and delivery of high-speed digital PCB’s. Experience with Viewlogic a plus. H.110 Bus background a plus.  Networking background a plus. Great communication skills, self-starter, must be able to start contributing immediately upon arrival.

Field Applications Engineer

Requisition Number

00-0002829

Pre-sales engineer responsible for product demonstrations at customer facilities. Perform evaluations at customer sites. Job involves presenting features, doing technical discovery with customers and integrating with marketing and engineering on customer requirements. 3-5 years in pre-sales, field applications job. BSCS, BSEE or equivalent. Familiarity with programming, basic telecom or data networking a plus. Excellent verbal and written communications skills. Experience in pre-sales or customer support roles preferred.

Field Application Engineer

Mountain Lake, NJ  

00-0003150

Pre-sales engineer responsible for product demonstrations at customer facilities. Perform evaluations at customer sites. Job involves presenting features, doing technical discovery with customers and integrating with marketing and engineering on customer requirements. 3-5 years in pre-sales, field applications job. BSCS, BSEE or equivalent. Familiarity with programming, basic telecom or data networking a plus. Excellent verbal and written communications skills. Experience in pre-sales or customer support roles preferred.

Field Application Engineer

San Jose, CA

Requisition Number

00-0001641

This individual will be key member of the Call Center Applications teams, supporting mostly our west coast sales team. Provide detailed technical briefings of how call centers can apply the Hammer test system for functional, load and in-service testing applications. Be involved and own customer sales situations involving extended evaluations. Act as the regional knowledge leader to support Sales effort there and throughout North America. Provide technical feedback to factory team on product enhancements requirements. Technical understanding of CTI, preferably call center systems- voice, networking, ACDs,. IVRs, etc. 5-10 years experience providing pre-sales technical customer support (Call Center solutions (IVR, switch, ACD, CTI) preferred. Structured programming language experience (Pascal, C, BASIC) (Hammer uses Hammer Visual Basic, a Microsoft-compatible version of BASIC scripting). Windows NT 4.0 support and troubleshooting. BS or equivalent.

 

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