Put Your Talent to the Test!
With award winning products
and a track record of consistent performance, Hammer Technologies is leading the way in
Computer Telephony Integration (CTI) application testing. An entrepreneurial division of Teradyne,
we offer you the fast-paced, informal environment of a small company backed
by the career and financial stability of an industry leader. It’s the perfect atmosphere for
pushing the limits of technology – and your talent.
Hammers are in use today by
developers of computer telephony, advanced switching, and enhanced services
systems. The Hammer customer list includes most of the regional Bell
Operating companies and long-distance carriers, as well as numerous Fortune
100 companies that use Hammers in call center development and in-service
testing.
Apply to: jobs@ham.com
All positions are located in Wilmington, MA unless otherwise
specified.
Product Manager
Requisition Number
00-0004437
Identify and analyze new market opportunities and drive
requirements into new product specifications. Drive development of sales tools and collateral,
including product presentations, demos, data sheets, web site content, price
lists, configuration and packaging tools, white papers.. Define support and
service policies and pricing, coordinate with service organization to
ensure deliver of “whole product”. Conduct product training with field
sales on a regular basis. Engage with sales in VOC (Voice of Customer) initiatives
to solidify alignment of product roadmap to forecast/revenue plan. Regularly
assess competitive moves and develop timely analysts for distribution to
sales team. Establish and grow
relationships with 3rd party test labs and relevant industry
consortia.
2-5
years product management experience. Excellent verbal, written and presentation communication
skills. Familiarity with data
and/or telecommunications industry. BSEE/BSCS or equivalent technical experience.
10% domestic and international travel expected.
Product Manager
Requisition Number
00-0004026
Identify
market requirements and translate requirements to specifications for new
products. Develop business plans that prioritize competing proposals.
Identify product applications and develop vertical applications using
existing products. Track competitive forces and develop technical, pricing
or promotional responses. Create outbound marketing tools and collateral
for sales force, channel and partners. Manage the product life cycle from
proposal to market introduction. Work closely with other product managers
to ensure cohesive product strategy across product lines. Perform primary
research on specific datacom/telecom market segments. BSCS, BSEE or
equivalent technical experience. 5 years product management experience.
Excellent verbal and written communication skills. Familiar with major
networking and telephony protocols. 10% domestic and international travel
is expected.
Product Manager
Requisition Number
00-0001933
Identify market requirements and translate requirements
into specifications for new products. Develop business plans for new market
segments and resulting technology/product investments. Identify product
applications and develop vertical applications using existing products.
Track competitive forces and develop technical, pricing and promotional
responses. Create outbound marketing tools and collateral for sales force,
channel and partners. Manage the product life cycle from proposal to market
introduction. Work closely with other product managers to ensure cohesive
product strategy across product lines. Perform primary research on specific
datacom/telecom market segments.
Excellent verbal and written communication skills.
Familiar with IP as well as other major networking and telephony protocols.
Ten percent domestic and international travel expected. Three to five years
product management experience, 1 - 3 years focused in the
telecommunications industry. BSCS, BSEE or equivalent technical experience.
Field Applications
Manager
Requisition Number
00-0001169
This individual will be a key member of the North
American Voice and Data Sales Team by managing a distributed team of
technical pre-sales professionals covering the US and Canada. Will provide
technical direction and escalation on product, connectivity and product
information to Account Managers and Field Applications Engineers. Will also
be capable of dialog with strategic customers, on-site or at trade shows, as
well as technical briefings and product demonstrations. Oversee and own
customer sales situations involving extended evaluations. Act as the
factory-based knowledge leader to support Sales efforts throughout North
America and the world. Understanding of telecom and/or datacom equipment
including communication protocols.
Requires 5-10 years experience managing pre-sales
technical customer support (CTI industry preferred). Exposure to a
structured programming language (Pascal, C, BASIC) (Hammer uses Hammer
Visual Basic, a Microsoft-compatible version of BASIC scripting).
Knowledgeable with Windows NT 4.0 support and troubleshooting. BS or
equivalent, Masters preferred.
Director, Customer
Service/Professional Services
Requisition Number
00-0004233
Responsible for leading Technical Support and Professional
Services organizations. Looking for a change agent with history of
developing strategies and programs to met business objectives; work
cooperatively with peer organizations to get buy-in and implement programs
quickly. Experience in
developing “customer-oriented” programs, as well as experience managing
measurable metrics (such as revenue productivity) and customer
satisfaction. Responsible for overall post-sales customer satisfaction. Experience
in building organizations, managing consulting services, and direct
experience with help desks desirable. BS, MS preferred with 5-10 years experience
in management of operational groups; at least 3+ years managing managers.
Strong integration and communication skills. Background in the Telecom/Datacom/or Call Center
industries highly desirable.
Human Resources Manager
Requisition Number
00-0004232
Provide leadership to Hammer Technologies Human
Resource Department. Competence in the full range of HR discipline is
required. Specifically, experience in Compensation, Benefits and HRIS.
Excellent judgement, communications and leadership skills are necessary. The
preferred candidate will have 8+ years of increasing HR responsibility and
ideally success working with start-up situations in the software
field. Previous experience with
PeopleSoft and Restrac a plus. BS/BA or equivalent.
Human Resources
Representative
Requisition Number
00-0004228
Deliver HR products and services which includes;
staffing, compensation, benefits, employee relations, affirmative action
and continuous learning. You
will be responsible for HR activities that will help the group meet their
strategic business needs. The
ideal candidate will be results oriented, possess a strong generalist
background, excellent communication skills, and have the ability to handle
multiple projects while working independently with minimal supervision
environment, experience in a variety of HR functional areas with a strength
in employee relations and staffing, must have strong computer skills. 4-6
years of progressive HR experience in a high tech company. BS/BA or
equivalent. Peoplesoft and
Restrac experience a plus.
Sr. Software Engineer
Requisition Number
00-0004024
Software technical lead/architect developing our data
communications tester product. Define architectural boundaries and interfaces for new software products. Work with various teams to develop
and communicate APIs/ Write design specifications, perform design and code
reviews. MSCS with at least 7 years experience developing software. VoIP product development background
and knowledge of data networking. Real-time operating system experience. Great communication skills, self-starter, must be able
to start contributing immediately upon arrival.
Software Engineer
Requisition Number
00-0004363
Develop, integrate and debug Contact Center test and
monitor products in complex WWW, IVR, and CTI product development
environment. Excellent opportunity
for QA or Release engineer who desires to transition into software
development. Develop new product functionality using Hammer Visual
Basic. Create and maintain product build processes for all Contact Center
engineering projects. Build and maintain contact center development
laboratory. Perform systems level integration testing with third-party WWW and
telephony products. BSEE/CS or equivalent. 2+ years in a networked Windows
95/98/NT applications development environment. Structured programming in at
least one of the following languages: C/C++, Visual Basic, Java. Knowledge
of SQL a plus. Excellent oral and written communication skills in a
software development environment a must.
Software Engineer
Requisition Number
00-0003296
Design and develop code in an embedded system
environment for a high performance new platform. Write design
specifications, perform design and code reviews. Implement traffic analysis
modules. BSCS with at least 5 years experience. Networking background.
Experience in protocol development a plus.
Software
Engineer
Requisition Number
00-0003295
Design and develop code in an embedded system
environment for a high performance new platform. Write design
specifications, perform design and code reviews. Implement traffic analysis
modules. BSCS with at least 5 years experience. Networking background.
Experience in protocol development a plus.
Software Engineer
Requisition Number
00-0003294
Design and develop GUI code. Write design
specifications, perform design and code reviews. Implement client modules
for analysis of network data. BSCS with at least 5 years experience. 2
years experience in Visual C++, MFC, Win32 platforms. Solid communication
and wirting skills, self-starter. Strong coding and design discipline.
Networking background a plus.
Software Engineer
Requisition Number
00-0001000
Write product functional and design specifications.
Develop, test, and debug C/C++ code on Windows NT. Support Quality
Assurance and Technical Support. C/C++, Windows NT, COM, DCOM. Telephony, VOIP protocols a plus. 3+
years experience. BS in Computer Science or equivalent.
Software Engineer
Requisition Number
00-0001714
Develop software for the Hammer platform. Integrate new
HW and SW features into core platform. Write functional specifications and
high level designs for new features. Develop and maintain Hammer Visual
Basic test scripts. Interact with tech support and QA to resolve problems
in a timely fashion.
Strong C++ programming skills. Windows NT, MSVC++, some
working knowledge of COM. Strong programming and programming and problem
solving skills. Several years experience in DataComm/Telephony development
environment. Excellent oral and written communication skills.
BS/MS CS or EE.
Software Engineer
Requisition Number
00-0001865
Principal engineer to develop the architecture of next
generation Hammer Contact Center test and monitoring products. Interface
with technical architects from other organizations to develop product
integration strategies and designs. Write detailed product functional and
design specifications in response to product marketing requirements.
Communicate technical product designs to the Hammer Contact Center
engineering team and lead their implementation.
Requires 8+ years Windows NT application development in
C++/MFC, COM, RMI. Java experience with commercial RDBMS using SQL, ODBC,
JDBC. Knowledge of CTI, telephony, and/or WWW technology a plus. Excellent
oral and written communication skills. Hands-on project leadership a plus.
BSEE/CS or equivalent. MSCS preferred.
Software Engineer –
Release Manager – S/W Librarian
Requisition Number
00-0002303
This person will be responsible for managing the
software released by our software development groups, for administering
ClearCase source control software, and for building and releasing software
to Alpha, Beta, and Production. This person will be responsible for writing
software when not involved in the software release and build functions.
BSCS with at least 5 years experience in software
development, ClearCase administration, and significant responsibility for
software builds and release. This person must be well organized and must
work well in a small-team environment. Great communication skills,
self-starter, must be able to start contributing immediately upon
arrival.
Software QA Engineer
Requisition Number
00-0000851
Contribute to the testing of Hammer telephony test
equipment and software using both defect detection and defect prevention
techniques. Design and write test plans specifications that detail the
testing strategy for one or more software components. Execute test
procedures and report results according to plan. Configure hardware
configurations in preparation of testing. Telephony protocol experience
(ISDN, CAS, SS7 and Analog). Knowledge and experience of various testing
methodologies, quality industry trends, TQM, CMM, SEI; ASQ membership. PC
hardware experience preferred. Good oral and written communication skills.
4-6 years testing experience; computer telephony equipment and/or CTI
products testing experience preferred. BS/CS or BS/EE or equivalent.
Software Technical
Support
Requisition Number
00-0001716
Fault isolation, identification and resolution within
complex telecom signaling and multi-vendor environments. Installation and
configuration of Windows NT PC
supporting complex E1, T1, SS7, ISDN, and TCP/IP cards and protocols.
Creation/implementation of customer specific test scripting routines
written within Hammer Visual Basic. Service motivated team player.
Contribute to mission of ever increasing service quality metrics.
Solid working knowledge of
Windows NT on IBM compatibles. Voice and data signaling protocols and
switch knowledge and experience. Solid Visual Basic, C++ or like language
script development, preferably in testing environments. Passport and
ability to travel (Primary travel will be in North America) BSCS or
equivalent degree.
Software Technical
Support
Requisition Number
00-0000191
San Jose, CA
Fault isolation, identification and resolution within
complex telecom signaling and multi-vendor environments. Installation and
configuration of Windows NT PC
supporting complex E1, T1, SS7, ISDN, and TCP/IP cards and protocols.
Creation/implementation of customer specific test scripting routines
written within Hammer Visual Basic. Service motivated team player.
Contribute to mission of ever increasing service quality metrics.
Solid working knowledge of
Windows NT on IBM compatibles. Voice and data signaling protocols and
switch knowledge and experience. Solid Visual Basic, C++ or like language
script development, preferably in testing environments. Passport and
ability to travel (Primary travel will be in North America) BSCS or
equivalent degree.
Test Development
Engineer
Requisition Number
00-0002304
Responsible for developing diagnostics for a data
communications board based on a new processor and several high-speed data
communications interface boards. These diagnostics will be used in
engineering (for board-level design debug) and manufacturing (production
debug).
BSCS or BSEE with at least 3+
years experience. Significant experience designing and delivering
diagnostics to engineering/production. Knowledge of PowerPC and RISC
processors a plus. Great communication skills, self-starter, must be able
to start contributing immediately upon arrival.
Hardware Engineer
Requisition Number
00-0003196
Responsible for delivering existing new platform design
to manufacturing, debugging/bring up of boards, design of follow-on boards
to new platform, design/identification of processing module boards and
design of integrated processing/high speed network/telco cards.
BSEE with at least 5 years
experience in hands-one development and delivery of high-speed digital
PCB’s. Experience with Viewlogic a plus. H.110 Bus background a plus. Networking background a plus. Great
communication skills, self-starter, must be able to start contributing
immediately upon arrival.
Field Applications
Engineer
Requisition Number
00-0002829
Pre-sales engineer
responsible for product demonstrations at customer facilities. Perform
evaluations at customer sites. Job involves presenting features, doing
technical discovery with customers and integrating with marketing and
engineering on customer requirements. 3-5 years in pre-sales, field
applications job. BSCS, BSEE or equivalent. Familiarity with programming,
basic telecom or data networking a plus. Excellent verbal and written
communications skills. Experience in pre-sales or customer support roles
preferred.
Field Application
Engineer
Mountain Lake, NJ
00-0003150
Pre-sales engineer responsible for product
demonstrations at customer facilities. Perform evaluations at customer
sites. Job involves presenting features, doing technical discovery with
customers and integrating with marketing and engineering on customer requirements.
3-5 years in pre-sales, field applications job. BSCS, BSEE or equivalent.
Familiarity with programming, basic telecom or data networking a plus.
Excellent verbal and written communications skills. Experience in pre-sales
or customer support roles preferred.
Field Application
Engineer
San Jose, CA
Requisition Number
00-0001641
This individual will be key member of the Call Center
Applications teams, supporting mostly our west coast sales team. Provide
detailed technical briefings of how call centers can apply the Hammer test
system for functional, load and in-service testing applications. Be
involved and own customer sales situations involving extended evaluations.
Act as the regional knowledge leader to support Sales effort there and
throughout North America. Provide technical feedback to factory team on
product enhancements requirements. Technical understanding of CTI,
preferably call center systems- voice, networking, ACDs,. IVRs, etc. 5-10
years experience providing pre-sales technical customer support (Call
Center solutions (IVR, switch, ACD, CTI) preferred. Structured programming
language experience (Pascal, C, BASIC) (Hammer uses Hammer Visual Basic, a
Microsoft-compatible version of BASIC scripting). Windows NT 4.0 support
and troubleshooting. BS or equivalent.
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