Computer Telephony Testing, IP Telephony, Call Center, and Load Testing from Hammer Technologies; Leaders in Computer Telephony Testing, IP Telephony, Call Center, and Load Testing

Call Center Overview

Today's call centers depend on many systems and networks working flawlessly together. However, these system and network combinations are increasingly complex and there has been an exponential growth in the number of potential failure points. As call center complexity has increased, effective manual testing, to ensure that all system and network components are working properly, has become virtually impossible. This has lead more and more call centers to require automated testing procedures and to specify Hammer as their test solution of choice.

Hammer Technologies provides the most comprehensive automated call center testing capabilities available. Unlike other test systems, which only provide load and stress testing, Hammer computer telephony test systems uniquely provide feature/function testing of applications as well to ensure, for example, that VRU voice prompts are operating properly or to precisely pinpoint timing delays. In contrast with traditional test tools, which are proprietary and closed, Hammer provides an open architecture with a flexible choice of network interfaces that is scalable to thousands of voice and data ports.

Hammer capabilities include:

Precision Load and Stress Testing - Simulate busy-hour load and mix. Analyze system response. Ensure that systems meet performance requirements and specifications.
Feature and Function Testing - Inbound and outbound calls. Patented speech recognition option allows the Hammer IT system to listen to and recognize if the correct IVR voice prompts have been played.
Regression Testing - Ensures that additions or changes to call center systems have not adversely affected performance and reliability.
In-service Testing - Real-time, end-to-end performance monitoring and testing of call handling systems. Provides early problem detection and notification by pager, etc. Enables faster problem resolution.

Hammer's flexible, scalable test solutions are used at every stage in the development, deployment, and daily operation of call center voice and data systems. Hammer test systems, by simulating actual customer calls, enable developers, integrators, and end-users to systematically, thoroughly, and reliably test call center applications at every point in the call flow. Hammer systems are used in testing networks and network elements, including PBXs and ACDs, VRUs, and CTI controllers.

Vendors, integrators and call center managers use Hammer products to ensure that mission-critical call center systems meet and maintain the highest levels of performance and reliability.

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