Computer Telephony Testing, IP Telephony, Call Center, and Load Testing from Hammer Technologies
Computer Telephony Testing, IP Telephony, Call Center, and Load Testing from Hammer Technologies Computer Telephony Testing, IP Telephony, Call Center, and Load Testing from Hammer Technologies Computer Telephony Testing, IP Telephony, Call Center, and Load Testing from Hammer Technologies
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Agenda - Hammer Technologies' CCUG '99 

 
Sept 29 
7:00-10:00pm  Welcome Reception / Registration
Sept 30
7:30am Registration (continued)
8:30am  Opening Remarks
8:45am  Hammer executive introduction
9:00am  Keynote speaker - Nathan David/Hammer
10:00am  Keynote speaker - Cheryl Perry/First Union Bank
11:00am  Break (begin product demos)
11:15am  Break-out Sessions

Room 2A - Speech Recognition Best Practices

Room 2B - Generating Reports

12:15pm Lunch
1:30pm  Break-out Sessions

Room 2A - Monitoring Best Practices

Room 2B - Stress Test Best Practices

2:30pm  User Case Briefs - "How I Use The Hammer"
3:30pm Break
3:45pm User Case Briefs (continued)
4:15pm  Hammer Business Overview (end product demos)
5:30pm Closing (election of 2000 CCUG officers)
6:00pm Feedback Forms
6:30pm  Dinner

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