FOR IMMEDIATE RELEASE
Contact Information:
Drew Knowland
Hammer Technologies
978-661-1213
drew.knowland@ham.com 

Wilmington, MA - (May 25, 1999) - Hammer Technologies today announced that it is hosting a special conference on Avoiding Call Center Failures. Most call centers today have experienced serious application, network, or system failures that resulted in lost calls and, sometimes, lost customers. Many of these failures could have been avoided or minimized through the use of automated testing tools prior to application deployment or for in-service testing. Yet a significant percentage of call centers still do not know about or take advantage of automated telecommunications testing tools. 

The special "Avoiding Call Center Failures" conference will take place on Tuesday, June 1, 1999 from 11:30 a.m. to 12:30 p.m. EDT on the Tele-M@rket web site (www.telemkt.com). The conference will feature experts from Hammer Technologies, a leader in CTI test systems and services, who will discuss how automated test systems can be used in call centers to maximize reliability and call center quality. Call center managers will learn why automated testing is essential in today's complex call center environment, the different options for testing, and how to get started using automated testing in their own call center.

About The Tele-Market

Since its inception in December 1995, the Tele-M@rket web site has become a widely used information resource for the call center and telemarketing community on the Internet. The Tele-M@rket provides information through on-line sessions, discussion forums, white papers, the Buyer's Marketplace, and its legal and legislative area. The Tele-M@rket can be reached at www.telemkt.com.
 

About Hammer Technologies

Hammer Technologies, a Teradyne company (NYSE:TER), is one of the world's leading suppliers of Computer Telephony (CTI), Voice over IP, and Enhanced Services test systems to major call centers, telecommunications equipment vendors, and carriers. Hammer test systems are widely used by call centers for in-service testing of automated customer service systems in addition to providing load and stress testing of telecommunications systems and applications prior to deployment. 

Hammer, the Hammer logo, Hammer IT, and HammerFAX are trademarks of Hammer Technologies. All other trademarks are trademarks or registered trademarks of their respective companies.