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FOR IMMEDIATE
RELEASE
ANSWERTHINK
AND HAMMER TECHNOLOGIES LAUNCH A STRATEGIC ALLIANCE TO PROVIDE QUALITY
ASSURANCE TESTING SERVICES TO CALL CENTERS
Miami, FL
and Wilmington, MA, May 10, 1999 -- AnswerThink Consulting Group (NASDAQ:
ANSR), a knowledge-based consulting and e-business technology implementation
company, and Hammer Technologies, a leading provider of computer telephony
testing solutions for mission-critical call center applications, today
announced a strategic alliance. Through this alliance, AnswerThink and
Hammer Technologies will help customers effectively deploy technology-enabled
business solutions leveraging Hammer's sophisticated testing products.
AnswerThink's
Electronic Commerce|solutionsSM practice will provide custom
application development, systems integration, strategic technology planning,
and other consulting services to companies requiring functionality testing,
load (stress) testing, and ongoing systems monitoring capabilities.
"Today's call
center relies on an increasingly complex set of network, system, and application
elements which must work flawlessly together, " said David Flaxman, Managing
Director of AnswerThink's Electronic Commerce|solutionsSM practice.
"Thorough testing prior to the deployment of new and modified call centers
is essential. Hammer's unique automated test systems combined with AnswerThink's
success in readying call centers assures customers that everything is working
properly before taking the first customer call."
Hammer's automated
CTI test systems replace manual testing processes and allow call centers
to generate hundreds or thousands of test calls that duplicate real world
conditions. The use of Hammer test systems before new call center systems
and applications go "live" helps to quickly and reliably find hidden bugs
and other problems. The result is faster call center deployments with higher
quality and greater reliability.
AnswerThink
and Hammer Technologies Launch a Strategic Alliance to Provide Quality
Assurance Testing to Call Centers.
"AnswerThink
and Hammer share a commitment to helping modern call centers achieve the
highest levels of reliability and performance in their telecommunications
networks and systems," said Bill Schymik, General Manager of Hammer's Call
Center Business Unit. "This alliance will make it easier for call centers
to take advantage of Hammer's automated test systems and AnswerThink's
expertise in quickly and efficiently deploying high payback business solutions."
About AnswerThink
AnswerThink
Consulting Group (www.answerthink.com)
provides integrated consulting and technology enabled solutions focused
on the emerging Internet driven electronic commerce marketplace. AnswerThink
offers a wide range of integrated solutions, including benchmarking, business
process transformation, packaged software implementation, Internet commerce,
and decision support technology. These solutions span multi-entity functional
areas and include supply chain, sales and marketing, customer support,
finance, human resources and information technology. For more information,
contact 1-888-2solveIT.
About Hammer
Technologies
Hammer Technologies,
a Teradyne company (NYSE:TER), is one of the world's leading suppliers
of Computer Telephony, Voice over IP, and Enhanced Services test systems
to major call centers, telecommunications equipment vendors, and carriers.
Hammer test systems are widely used by call centers for in-service monitoring
of automated customer service systems in addition to providing load and
stress testing of telecommunications systems and applications prior to
deployment
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Hammer, the
Hammer logo, Hammer IT, and HammerFAX are trademarks of Hammer Technologies.
All other trademarks are trademarks or registered trademarks of their respective
companies.
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1997 Hammer Technologies - A Teradyne Company
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