Computer Telephony Testing, IP Telephony, Call Center, and Load Testing from Hammer TechnologiesComputer Telephony Testing, IP Telephony, Call Center, and Load Testing from Hammer Technologies
Computer Telephony Testing, IP Telephony, Call Center, and Load Testing from Hammer Technologies Computer Telephony Testing, IP Telephony, Call Center, and Load Testing from Hammer Technologies Computer Telephony Testing, IP Telephony, Call Center, and Load Testing from Hammer Technologies
Computer Telephony Testing, IP Telephony, Call Center, and Load Testing from Hammer Technologies
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FOR IMMEDIATE RELEASE 


ANSWERTHINK AND HAMMER TECHNOLOGIES LAUNCH A STRATEGIC ALLIANCE TO PROVIDE QUALITY ASSURANCE TESTING SERVICES TO CALL CENTERS

Miami, FL and Wilmington, MA, May 10, 1999 -- AnswerThink Consulting Group (NASDAQ: ANSR), a knowledge-based consulting and e-business technology implementation company, and Hammer Technologies, a leading provider of computer telephony testing solutions for mission-critical call center applications, today announced a strategic alliance. Through this alliance, AnswerThink and Hammer Technologies will help customers effectively deploy technology-enabled business solutions leveraging Hammer's sophisticated testing products. 

AnswerThink's Electronic Commerce|solutionsSM practice will provide custom application development, systems integration, strategic technology planning, and other consulting services to companies requiring functionality testing, load (stress) testing, and ongoing systems monitoring capabilities.

"Today's call center relies on an increasingly complex set of network, system, and application elements which must work flawlessly together, " said David Flaxman, Managing Director of AnswerThink's Electronic Commerce|solutionsSM practice. "Thorough testing prior to the deployment of new and modified call centers is essential. Hammer's unique automated test systems combined with AnswerThink's success in readying call centers assures customers that everything is working properly before taking the first customer call."

Hammer's automated CTI test systems replace manual testing processes and allow call centers to generate hundreds or thousands of test calls that duplicate real world conditions. The use of Hammer test systems before new call center systems and applications go "live" helps to quickly and reliably find hidden bugs and other problems. The result is faster call center deployments with higher quality and greater reliability.
AnswerThink and Hammer Technologies Launch a Strategic Alliance to Provide Quality Assurance Testing to Call Centers.

"AnswerThink and Hammer share a commitment to helping modern call centers achieve the highest levels of reliability and performance in their telecommunications networks and systems," said Bill Schymik, General Manager of Hammer's Call Center Business Unit. "This alliance will make it easier for call centers to take advantage of Hammer's automated test systems and AnswerThink's expertise in quickly and efficiently deploying high payback business solutions." 

About AnswerThink

AnswerThink Consulting Group (www.answerthink.com) provides integrated consulting and technology enabled solutions focused on the emerging Internet driven electronic commerce marketplace. AnswerThink offers a wide range of integrated solutions, including benchmarking, business process transformation, packaged software implementation, Internet commerce, and decision support technology. These solutions span multi-entity functional areas and include supply chain, sales and marketing, customer support, finance, human resources and information technology. For more information, contact 1-888-2solveIT. 

About Hammer Technologies

Hammer Technologies, a Teradyne company (NYSE:TER), is one of the world's leading suppliers of Computer Telephony, Voice over IP, and Enhanced Services test systems to major call centers, telecommunications equipment vendors, and carriers. Hammer test systems are widely used by call centers for in-service monitoring of automated customer service systems in addition to providing load and stress testing of telecommunications systems and applications prior to deployment 

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Hammer, the Hammer logo, Hammer IT, and HammerFAX are trademarks of Hammer Technologies. All other trademarks are trademarks or registered trademarks of their respective companies. 

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