COMMUNICATIONS SOLUTIONS
BOOTH# 651

Contact Information:
Mariana Haven
Hammer Technologies
(978) 661-1216
mariana.haven@ham.com

April 26, 2000 - Washington, D.C. - Hammer Technologies today announced the Hammer Call Sentinel, a unique, automated solution for continuous quality assurance monitoring of customer self-service applications in call centers.  The new solution is targeted at financial services firms and other companies with mission-critical IVR applications that cannot afford to have customers encounter problems.  

Unlike traditional system monitoring tools, the Hammer Call Sentinel places actual, automated test calls into call center systems and applications to determine if customers are encountering trouble.  The test calls can identify busy or out-of-order trunks, IVR port failures, prompt errors and slowdowns, database or host access issues and other problems that can negatively impact customer service.  If a problem is encountered, the Hammer Call Sentinel immediately notifies the appropriate technical resource to fix the problem; often before customer service is severely impacted.

"All too often, the only way call centers know there is a problem with their IVR applications is when customers call to complain," said Drew Knowland, Marketing Director for Hammer's Call Center Business Group.  "The Hammer Call Sentinel puts call centers back in control."

"Before the Hammer test systems became available, it could take as long as an hour to find and resolve a problem on the inbound leg of our IVR systems," said Paul Kavulak, Vice President of Telecommunications and Operations at West Interactive, a division of West TeleServices Corporation; a leading provider of inbound operator, automated voice response, outbound direct TeleServices, and Internet Services.  "Now, when the Hammer uncovers a problem we can have it resolved in about 5 minutes."

General availability for the Hammer Call Sentinel is scheduled for Q3 of 2000.  Contact Hammer Technologies directly for detailed pricing information
 
 

About Hammer Technologies
Hammer Technologies, a Teradyne company (NYSE:TER), is one of the world's leading suppliers of Computer Telephony, Voice over IP, and Enhanced Services test systems to major call centers, telecommunications equipment vendors, and carriers.  Hammer test systems are widely used by call centers for continuous Quality of Service testing of automated customer service systems in addition to providing load, stress and feature/function testing of telecommunications systems and applications prior to deployment.

Hammer and Hammer Call Sentinel are trademarks of Hammer Technologies and Teradyne, Inc.
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