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Hammer Introduces
Freeware Drawing Toolset for
CallFlow Designer Provides a No-Cost Solution for Documenting Call Flows April 26, 2000 - Washington, DC - Hammer Technologies is introducing CallFlow DesignerT, a new freeware toolset for diagramming call flows, at Communications Solutions Expo 2000 being held here this week. Hammer CallFlow Designer is the first freeware Windows application developed specifically for diagramming Interactive Voice Response (IVR) call flows and other call center applications, according to Drew Knowland, director of marketing for Hammer's Call Center Business Unit. CallFlow Designer is available now on CD-ROM. It can also be downloaded from the Web at www.ham.com/callflow.htm. By offering the CallFlow Designer as freeware, Hammer hopes to establish a standardized approach to capturing call flow data for new computer telephony applications. "Today, there is no standard way to capture call flow data and share it among all members of a development team," said Knowland. "With CallFlow designer, we're offering everyone-not just Hammer customers-the opportunity to speak the same call flow language." For applications developers who need to diagram call flows, CallFlow Designer provides a graphical editor with a library of standard call flow icons. For analysts, business groups, and other participants in the development and release process, it offers a way to diagram, review, modify, and print the specifications of a new system in standard call flow notation. "Unlike general-purpose drawing programs, Hammer CallFlow Designer uses the natural language of call flows, so diagrams are easy to enter and easy to read. To build a description of system behavior, developers simply click and place call flow icons from a standard icon library." Knowland said. For test development groups, Hammer CallFlow Designer provides an easy transition to completely automated testing of developed applications. CallFlow Designer diagrams can be imported directly into the Hammer CallMaster test generator, which automatically outputs Hammer IT test scripts for automated feature/function and regression testing of call center applications. Together, Hammer CallMaster and the Hammer IT make it possible for test developers to automatically generate and execute a complete set of feature and function tests for complex call center applications from a simple call flow diagram. Hammer customers using these tools report at least a 50% reduction in test script development time for new releases, and as much as 70% for follow-on releases. About Hammer Technologies Hammer Technologies is a division of Teradyne (NYSE:TER). Based in Wilmington, Mass., Hammer is one of the world's leading suppliers of computer telephony, voice over IP, and enhanced services test systems to major call centers, telecommunications equipment vendors, and carriers. Hammer test systems are widely used by call centers for continuous quality-of-service testing of automated customer service systems in addition to providing load, stress and feature/function testing prior to deployment. For More
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Hammer, the Hammer IT, Hammer DS3, Master Controller, TestBuilder, and Call Profiler are trademarks of Hammer Technologies. All names, products, and services mentioned are trademarks or registered trademarks of their respective companies. |
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