FOR IMMEDIATE RELEASE 

CONTACT INFORMATION

Wilmington, MA - March 31, 1999 - Hammer Technologies today announced a new quality assurance testing service for call center telecommunications systems. Hammer's Call Center Load Testing Service is a fixed-price service that helps call centers verify that new or modified call center systems and applications work properly under load before they are used by customers. 

"This new service makes it fast and easy for call centers to thoroughly test ACD, PBX, IVR, and CTI systems and applications before they are deployed," said Bill Schymik, General Manager of Hammer's Call Center Business Group. "Our consultants handle everything from designing and running the tests to delivering a written report on the test results. Call centers can benefit from the power of automated testing without making a capital equipment purchase." 

Hammer's Call Center Load Testing Service makes it possible to test CTI and other call center systems prior to deployment with thousands of automated test calls that duplicate real world operating conditions. Hammer's consultants work with clients to analyze requirements and develop a test plan that covers up to ten different call flows and takes performance measurements at up to 15 points across those call flows. Hammer's patented prompt recognition capabilities even make it possible to test if the right prompts are playing in IVR and other systems. Using Hammer automated test systems, Hammer consultants will provide up to two consecutive days of load testing, working with clients to analyze test results. At the end of the testing, clients are provided with a written report documenting the test results.

Call Center Load Testing can be used to verify call center capacities, trunk availability, call routing, and CTI screen pop success. Call handling errors and bottlenecks can be quickly identified along with timing problems in CTI controllers and backend databases. Testing can be done by connecting directly to the systems under test or by dialing in through the public switched network.

Testing capacity and customized tests are available to meet almost any requirement.

About Hammer

Hammer Technologies, a Teradyne company (NYSE: TER), is the world's leading supplier of Computer Telephony, Voice over IP, and Enhanced Services test systems to major call centers, telecommunications equipment vendors, and carriers. Hammer test systems are widely used by call centers for in-service monitoring of automated customer service systems in addition to providing load and stress testing of telecommunications systems and applications prior to deployment.

Hammer, the Hammer logo, Hammer IT, and HammerFAX are trademarks of Hammer Technologies. All other trademarks are trademarks or registered trademarks of their respective companies.