Mariana Haven
Hammer Technologies
888-888-0001
mhaven@ham.com

A partnership with Nabnasset Corporation has set a baseline for this unique capability. Nabnasset is the first company in the computer/telephony integration (CTI) industry to offer preconfigured testing tools for its CTI software. They will offer add-on software and hardware testing tools for VESP® (Voice Enhanced Services Platform), its flagship product. The customized VESP software integrates the VESP and Hammer ITT systems to provide comprehensive automated testing and service up-time assurance.. VESP software is used by in-bound call centers throughout the world to provide customer service agents with a variety of enhanced services capabilities, including instant access to customer information scattered among servers throughout the enterprise.

"This integration is in response to the growing requirement by major call center users for absolute quality and reliability," said Steve Gladstone Hammer's General Manager. "We are extremely pleased in offering Call-Center vendors like Nabnasset, capabilities they can easily integrate to help provide their customers the high quality systems and services they are demanding."

How Hammer's Telephony Test System Integrates With VESP

Nabnasset will incorporate elements of Hammer's telephony test system into VESP, enabling users to automatically test VESP's interactive voice response (IVR) applications at pre-set intervals. The VESP option will couple with modules available for the Hammer IT, resulting with a seamless combination of a Hammer IT test platform into the VESP system. IVR applications play a critical role in VESP, because they gather key information from callers via voice prompts and touch-tone responses. Should the IVR fail in any way, it can cause callers to be routed to the wrong resource, or it can cause their calls to be dropped. The Hammer IT/VESP module combination enables 24-hour per day scheduling for early detection and correction of problems. 

Additionally, users can take advantage of Hammer' many automated load, feature and regression testing abilities. Hammer's testing technology will also automatically diagnose failures in other VESP components.

"Our goal of the integration is to provide Nabnasset the ability to ensure reliability and maximize their clients' return on investment through a single integrated test solution," said Gladstone.

About Hammer Technologies

Based in Wilmington, Mass., Hammer Technologies, a Teradyne Company, was founded in 1991. Hammer Technologies provides the Hammer family of products - the standard for Computer Telephony testing. 

Hammers are in use today by developers of computer telephony, advanced switching, and enhanced services systems, most of the regional Bell Operating companies and long-distance carriers, and at call centers of numerous Fortune 100 companies. Hammer is the only system that provides a complete solution for load, feature, regression, and in-service testing of integrated telecommunications systems and services. 

The Hammer's test capabilities include voice, data, T-1, E-1, ISDN, WWW, TCP/IP, LAN/WAN, Speech Recognition and other related technologies.

About Nabnasset Corporation

Based in Acton, Mass., Nabnasset Corporation was founded in 1990 with the goal of providing "Customer CareWare" software to integrate and optimize networked computer/telephony environments. 

Nabnasset's products are designed to help today's call centers become more productive and profitable, while also providing the building blocks to support tomorrow's expanded, multidimensional customer-service organizations.

VESP is a registered trademark of Nabnasset Corporation. 

Hammer, the Hammer logo, and Hammer IT are trademarks of Hammer Technologies. All other trademarks are trademarks or registered trademarks of their respectivecompanies.