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Software
Technical Support – San Jose, CA
Duties/Responsibilities/Essential Functions:
- Fault
isolation, identification and resolution within complex
telcom signaling and multi vendor environments.
- Installation
and configuration WindowsNT PC supporting complex E1,
T1, SS7, ISDN and TCP/IP cards and protocols
- Customer
training of Hammer application at customer locations
- Creation/implementation
of customer specific test scripting routines written
in Hammer Visual Basic.
- Assist
in the development of new product/technology support
collateral and process.
- Service
motivated team player. Contribute to mission of ever
increasing service quality metrics
Education/Training/Skills/Experience
Required:
- Solid
working knowledge of WindowsNT on IBM compatibles
- Voice
and data signaling protocols and switch knowledge and
experience.
- Solid
Visual Basic, C++ or like language script development,
preferably in a testing environments
- BSCS
or equivalent degree.
- Passport
and ability to travel (primary travel will be in North
America)
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