Duties/Responsibilities/Essential Functions:

• Take charge and expand current consulting business volumes, resources and capabilities.
• Coordinate and manage individual consulting engagments, deliverables, and customer expectations.
• Scope and size consulting assignments with customers and sales reps.
• High level management of strategic client relationships.
• Initiate and manage 3rd party partner relationships.
• Work with regional sales and operations staff to achieve business targets

Education/Training/Skills/Experience Required:

• BSEE/BSCS or equivalent.
• 5+ years experience in computer telephony field.
• 5+years experience in professional services delivery.
• Professional services management experience.
• Technical understanding of CTI, preferably call center systems- ACD, IVR etc.
• Visual Basic or equivalent programming experience.