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Voice Messaging, Call Logging, Agent Assessment Applications, Voice Recognition Systems, Voice Mail, Unified Messaging, Call Recorders, Speech Recognition, Massachusetts

DEFINITION OF COMPLIANCE

When Lucent Business Communications Systems (BCS) commits that our Product is "Year 2000 Compliant" (also referred to as Millennium Compliance and Century Date Change Compliance), it means that in the Year 2000, the Product will perform the functions described in the Product's specifications and the documentation accompanying it related to the Product's handling of calendar dates. Some applications (e.g. call detail records, MIS reports) may function in a different manner when date data spans both the year 19xx and the Year 20xx.

Specifically, when Lucent certifies that the Product is Year 2000 Compliant:

    1. In the Year 2000, the Product will not stop functioning (i.e., the Product will continue to operate in the Year 2000);
    2. The Product will provide valid and correct results, free of material errors, with reference to the input, processing, and output of date data which references a given century1 provided that interfacing equipment or databases properly exchange date data with the Product;
    3. The Product will maintain existing date interfaces with other equipment, unless otherwise noted; and
    4. The Product, when processing date data will include:

    1. Internal system date data century recognition;
    2. Functions which perform calculations using same century date values; and
    3. Recognition of the Year 2000 as a leap year.

1 By "century" Lucent means the period 1900 through 1999, or the period 2000 through 2099.

Octel VMX 100 voice mail systems require software release A.7.1.4 for century compliance. VMX 200 and 300 systems require L.7.1.5 or Serenade software release 3.0. The Overture 200 and 300 systems, as with the VMX 200 and 300 systems, require Serenade software release 3.0. Octel Voice mail systems running below these software release levels will experience the following issues at the turn of the century:

    • The system clock will roll the date back to the year 1900.
    • The "day of week" programming that controls the system will be running as if it were January, 1900.
    • The day and data on messages as well as the Time Stamp will be incorrect.
    • New and Saved message queues will be out of order.
    • Auto purging of messages will be incorrect
    • Future Delivery messages will not be delivered.
    • The time intervals for Automatic Security Code Changes will not function.
    • The Holiday Table will not match then current holidays.

 

Please contact your Dictronics Account Executive for details about upgrading your systems for century compliance.

Updated 9/14/98 Lucent Technologies Octel Messaging Division

Product

(Octel Brands)*

Century Compliant Release

Requirements for Century Compliance and Support after 7/1/99

(if you are not already at a century compliant release)

AysncWorks
EntryWorks
SNAWorks
ToolWorks

All releases

There are no day, date or time components in these applications.

Third-Party Applications-Please consult with the application's developer.

D.I.A.L.

None

Upgrade to the Octel 200/300 platform.

HelpWorks

Release 1.1

Third-Party Applications-Please consult with the application's developer.

LiveConnect

LiveConnect 1.x

Third-Party Applications-Please consult with the application's developer.

Message Desk

MessageDesk 2.0

NOTE: Message Desk is not compliant without addressing the MD2CLEAN flow. Contact service provider for a downloadable software enhancement.

Third-Party Applications-Please consult with the application's developer.

Octel 200/300
(Overture 200/300)

Serenade 2.02
or higher

NOTE: Serenade releases 1.x, 2.0 and 2.01 are century compliant in all normal areas of server operation. Software enhancements are available to ensure conformance to strict definitions for century compliance.

Octel Mailbox Manager (OMM)

Release 2.0 for Serenade

 

Unified Messenger

Release 2.0

Release 2.0 is targeted for October 1998. Unified Messenger customers will be upgraded to Rel. 2.0 at no additional software charge. Since Unified Messenger interoperates with several Microsoft products: Windows NT, Exchange, Windows 95/98, Outlook 97/98, it is important that these versions of MS products also be Year 2000 compliant (please refer to http://www.microsoft.com/year2000/ for the most current year 2000 status of Microsoft products). In addition, it is important that customers check with the manufacturers of their server and client PCs and third-party software vendors to ensure they are Year 2000 compliant.

NOTE: The date 1/1/38 exhibited a small number of minor, non-service affecting issues, which may be addressed in the future.

VBII Integration Devices (all PBXs)

5-digit serial numbers are century compliant.

Upgrade/new century compliant unit is targeted for Q4CY98, but is not mandatory..

Visual Mailbox

Release 1.5

Upgrade to Visual Mailbox 1.5, OR

Migrate to Visual Messenger, targeted for November 1998.

NOTE: There are two known century compliance issues with Visual Mailbox 1.5. One can be resolved by applying a software enhancement. The other is a benign sort-order problem that will not be addressed.

Visual Messenger

Current Release

None. All releases are century compliant.

VMX 100

D.I.A.L. A.7.1.0

Upgrade to the D.I.A.L. software A.7.1.4, OR

Migrate to the Octel 200/300 platform.

VMX 200/300

D.I.A.L. L.7.1.4 and L.7.1.5

D.I.A.L. software release L.7.1.5, OR

Upgrade to the current release of Serenade software.

NOTE: D.I.A.L. Release L.8.1.1 must be upgraded to Serenade 2.x or higher.

Works

Works 3.1.3, 3.2

NOTE: Works 3.1.3 and 3.2 are century compliant in all normal areas of operation. Software enhancements are now available and may be applied to ensure conformance to strict definitions for century compliance.

Third-Party Applications-Please consult with the application's developer.

 


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Voice Messaging, Call Logging, Agent Assessment Applications, Voice Recognition Systems, Voice Mail, Unified Messaging, Call Recorders, Speech Recognition, Massachusetts

Voice Messaging, Call Logging, Agent Assessment Applications, Voice Recognition Systems, Voice Mail, Unified Messaging, Call Recorders, Speech Recognition, Massachusetts