March 7, 2000, CT Expo, Los Angeles, CA
- MediaPhonics today announced beta release of its new PhoneRider-USB telephony
device for messaging, conferencing, logging and IP telephony. By fully supporting
the industry standards Universal Serial Bus (USB) specification and Microsoft
TAPI 3.0, PhoneRider-USB provides advanced computer telephony functionality along
with unprecedented ease
of installation for developers of intelligent client solutions in the call center,
communication server, and unified messaging markets. PhoneRider USB is particularly
well suited for Internet telephony in web-enabled, distributed, small and remote
call centers, and large call centers requiring logging. The plug and play device
is installed by simply plugging into the back of any USB-enabled PC, allowing
quick and easy installation without opening the computer.
PhoneRider-USB features
include dynamic media streaming, full duplex DSP, support of all TAPI 3.0 functions
including IP telephony, full duplex speakerphone, and unequalled handset/headset
management.
"We've
built high-value, robust, customer relationship management solutions around MediaPhonics
core architecture." said Paul Wysocki of Centurion, Inc., "The ease
of installation and additional functionality of the USB device opens up new possibilities
for our customer's applications."
"The
PhoneRider ISA product has already been adopted in the call center market",
stated David McGillivray, Vice President of Sales and Marketing for MediaPhonics,
"PhoneRider USB's competitive price point, ease of installation and ability
to converge PSTN, IP and wireless calls at the desktop enable our customers to
easily deploy robust and cost-effective CTI solutions".
Headquartered
in Neuchatel, Switzerland and Westborough, Massachusetts, MediaPhonics is dedicated
to delivering state-of-the-art communications products. The company is a leading
provider of desktop telephony components that integrate Microsoft TAPI and Intel's
USB standard providing a truly integrated foundation for powerful desktop voice
and call processing solutions. MediaPhonics' product architecture expands the
possibilities for developers of intelligent client solutions by providing TAPI
devices and TSPs that bridge PSTN and IP networks and leverage Microsoft standards
and applications. For more information visit www.mediaphonics.com.
Centurion,
Inc., located in New Berlin, Wisconsin, is a full-service high technology firm
specializing in customer call centers and computer telephony integration (CTI)
services. Centurion provides system integration and development
services and applications to the financial, public utility, and government markets.
Additionally, Centurion provides turnkey systems and applications for general
business use such as employee time management solutions and order entry systems.
Founded in 1981, Centurion Inc. was one of the first firms to become AT&T
Voice Processing Co-marketers (VPC's) and continues to partner with their successor,
Lucent Technologies as a full-service CTI system developer and integrator. Centurion's
key assets are technical expertise, commitment to Open Development standards and
platforms and superior post-sale support. For information on Centurion's products
and services visit www.centonline.com
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