Back
to Career |
Technical Support Engineer
This position is located in
Wilmington, MA. 30-40% travel required Reports to: Manager,
Technical Support
The Company:
Founded in 1991, Hammer Technologies
is the leader in Computer Telephony Integration (CTI) application
testing. Hammers are the only systems providing a complete solution
for load, feature, regression, and in-service testing of integrated
telecommunications systems and services. System test capabilities
include Voice over IP, data, T-1, E-1, ISDN, WWW, TCP/IP, LAN/WAN,
SS-7, Facsimile, Speech Recognition and other related technologies.
Hammer products in use today by developers of computer telephony,
advanced switching, and enhanced services systems. Customer list
includes most of the RBOCs and IXCs as well as numerous Fortune 100
companies. Hammer Technologies is an entrepreneurial division of
Teradyne Corporation with headquarters in Wilmington, MA.
The Opportunity:
Our continued aggressive growth has
created additional requirements for Technical Support Engineers to
provide our customers with post sales installation, training,
script development and ongoing technical support. Representing the
Company, these individuals work very closely with customers in
each of our different vertical markets throughout the product life
cycle. Because our systems are programmable (Hammer Visual Basic),
each customer environment is unique and encourages creative
approaches to implementation, test routines development and
trouble shooting. The position presents opportunities to work
within the full suite telephony signaling protocols, grow with new
emerging technologies such as VoIP, and engage in mission critical
customer solutions. The Job Specifics:
- Home office telephone support
of our customer installed base leading to installation and
configuration of WindowsNT based PC platform supporting complex
E1, T1, SS7, ISDN and TCP/IP cards and protocols, DSPs and
custom scripting and recording applications.
- Customer training at customer
locations
- Fault isolation, identification
and resolution within complex signaling and multi vendor
environments.
- Service motivated team player.
Contribute to mission of ever increasing service quality metrics
Technical Requirements:
- Solid working knowledge of
WindowsNT on IBM compatibles, dual PII CPU experience preferred.
- Visual Basic, C++ or like
language programming experience, script development
- BSCS or equivalent degree.
Experience:
- 2+ years technical
troubleshooting and customer support within a telecommunications
environment.
|
