• Develop a portfolio of Call Center Testing Service offerings for Hammer’s sales organization.
• Define and document a set of methodologies for delivering call center testing services.
• Manage and deliver call center testing engagements
• Develop and deliver proposals and quotes to clients in conjunction with Hammer’s sales organization for call center telecommunications systems testing services.
• Recommend testing strategies to clients based on the client’s objectives and develop appropriate test plans
• Conduct testing using Hammer test systems
• Write-up and deliver test results for clients

Requirements:

• Experience with call center technology environment including ACD, PBX, CTI, and IVR.
• Experience developing QA and test plans for telecommunications systems
• Experience using Hammer test systems and writing test scripts
• Experience programming telecommunications systems such as PBX and IVR systems.
• Excellent written and verbal communication skills
• Able to work with minimal direction
• Strong interpersonal skills
• Excellent technical skills
• Able to work independently
• Willingness to travel 50% or more.